Holland America Cruises Informative - Holland makes out on it's cancellation policy
My mother and I, sister and brother in law booked an Alaska trip through a local travel agent but it was Holland's cancellation policy that I am completely disgusted with. I've never cancelled any major trip so didn't even consider buying insurance (mainly because I think of insurance for other reasons - medical care while on the trip, weather, etc). Shame on me. BUT, my mother was diagnosed with lung cancer (no symptoms, not a smoker) and strongly recommended she have surgery immediately. This meant she could not take the trip and I was only traveling via this scheduled method because it was the easiest on her at 83. We had to wait for the results of tests and her doctor appointment to make our decision which put us 4 days beyond only paying a $650 penalty and into the 50% penalty time period, creating a loss for each of us of about $2000. I learned that Holland filled every room on the ship so my question is - how greedy do they need to be???? They basically get 150% of the price of the trip whenever someone cancels. Gee, don't we all wish we made profits like that on each product we sold. If Holland had not been able to book our rooms, I would understand it but when they are able to, why not charge a 10-15% fee like most companies do for products, like a "restocking fee"? This BURNS me as Mom lives on a tight budget and this trip meant so much to her and losing that much money just put that much sting into an already sad situation. Shame on you, Holland, and any other cruise line with a similar policy. Don't expect me or any of my family or friends to ever book one of your ships.