Time Warner Cable Informative - false advertising!
SANANTONIO, TEXAS -- I am very upset at Time Warner in San Antonio. It appears they do not honor their committments. I called on the 15 June with a service problem and was scheduled an appointment between 8-12 am. The support rep stated clearly that it if the tech is not at my house the account would be credited $20. Well the tech did not show up so I called Road runner at about 12:30 and complained. They said he could be out in an hour or so since I am the next one on the list but since I had a doctors appointment ( 100% disabled) I could not be there in the afternoon. They said my account would be credited. So I schedule another appointment for 24 June between 8-12. Sure enough the tech was late, not arriving until 12:20 hours. He changed a cable out side and put a new splitter in the attic. He said I shouldn't have any more problems and as he went out the door he left no work order or anything, other than the physical items he installed. So I call Time Warner in San Antonio and talked to billing rep named Lisa. She was rude and put me on hold for over 15 minutes. She said they would credit me for the 24 June, but not the 18 June. I told her this not correct and violation of their policy. She said they no longer have a record of my appointment. So I talk to the guy in the tech department and he remembers me. Looked at the charts and admitted that they screwed up. Mentioned that he could credit me for about 10 days non usage since they screwed up. I told him that is not acceptable and I wanted the money that was guaranteed. I can not believe Time Warner could engage in such poor business practices and not honor their promised and guarantees. If I do not resolve this issue by this afternoon I will contacting the Better Business Bureau, Attorney General's Office, and file a disability discrimination complaint. Those reps appear to think it is funny putting people on hold and disconnecting them, well I don't!!