Starbucks Complaint - Coffee of the Day
SOUTH RIDING, VIRGINIA -- You do not get what you pay for at Starbucks, particularly in South Riding VA. The Coffee of the Day (COD) is not the same as the posted sign. The posted sign is different than the hang tag signs on the coffee dispensers.
For example, yesterday morning the decaf sign posted: "Decaffeinated Komodo Dragon." However, the hang tag on the coffee pot read: "Decaffeinated House." When I asked for a decaf komodo dragon, the cup was placed on the counter and not handed to me. And when I inquired what it was I was told they did not know. One barista said: Decaf Komodo Dragon while the other said Decaf House. So which is it? I personally can't drink their Decaf House blend. While I really enjoy the Decaf Komodo Dragon.
My only point is why is it so hard to post an accurate sign? The average customer will trust the posted sign and ostensibly pay for a coffee that they are not getting. That is NOT right!
I have reported this problem to the baristas and management at the store level and they tell me they are too busy to change the signs each day. I fail to see how hard it is to change a sign when the store opens in the morning while the coffee is brewing.
Also, I have reported this problem to the district manager and he tells me: "no one else complains."
My response is apparently I am the only one who checks the signs. I do so not to be difficult but because there are certain coffees I prefer while others I dislike. I liked to be armed with accurate information so that on days when I don't like the posted COD, I can order a Venti Americano.
Has anyone else had this problem or am I the only one drinking COD?
The store will not correct their error and the district manager tells me there is no problem and that no one else complains. I am at a loss as to what to do!
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