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Nextel Complaint - Horrible service
Complaint
12522, NEW YORK -- I've had Nextel coverage for a little over 2years. I've had nothing but problems. I've had people call my phone and not ring and go straight to the machine, lost calls, poor service all together. I called to cancel my phone and they stated that they would cancel it but never did. So a couple days later my phone was still on so i called and told them that i had cancelled it they stated that i called on the 25th, and the billing cycle ended the 24th, therefore the can shut the phone off. But I will still be charged for the next month a full bill. The staff whom took the call were very rude!
Comments:
Posted by Sparticus on 2007-06-29:
This is unfortunately ridiculously common. Many of these service providers train their people to do anything they can to keep you as a customer. I have no evidence to back this, but I believe they purposely don't close your account so they can squeeze an extra month or two out of you. It is almost starting to get like the airline industry where we expect stuff to get stolen if we leave anything of value in our checked bags. Well with the phone service industry, we can expect to make at least 2-3 calls to cancel our service before they actually do it. Just consider the first call the warm-up cancellation.... =)
Posted by Lidman on 2007-06-29:
I agree Spart man and I think the stinking government should do there what we pay the worthless maggots for and regulate this kind of rip-offs.
Posted by tnchuck100 on 2007-06-29:
Send a certified/return receipt letter informing them that you are canceling your service effective on the last day of your billing cycle. Now you have proof. No incompetent CSR to depend on.
Posted by dfields on 2007-06-29:
i agree with lidman... what are we paying our congressman to do nowadays? too many fradulent tatics used by companies to rip-off consumers. i mean, just look at the rebate scandals!
Posted by Ladderman on 2007-08-12:
I agree, and I get 10% off from my company for mine. I have called time and time again, and find out a year later, they get rid of customers for calling in too much, wish I was one of them. No more bills for a phone I can hardly use. Hope they rot.
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