U-Haul Complaint - Trailer not available
MICHIGAN -- OK...I've been unhappy with U-Haul in the past but they messed up their second chance.
First time around, I rented an auto transport trailer from them and they were great...no problems.
Second time around, I again rent an auto transport (from a different location)...and the guy outside hooks it up to my vehicle for me. I go home and proceed to load the car. Yeah, it comes disconnected form my hitch and tips back WHILE I'M LOADING. It was just me, so all I would do was back the car off the trailer and let it fall on my bumper, putting a crease in my liftgate down to the metal. I call the 1800 number and get the right directions on how to secure the trailer. I go back to the place where I rented it and he first tries to tell me I was loading wrong (mind you, I have done it before and was doing it as instructed). Then he arranges a later meeting where we can "discuss" the matter. After everything was said and done, he missed 2 "meetings" with me where he was supposed to pay for the repair estimate (aka buying me off), so I called their insurance company directly and they had to pay to fix my truck and rent me a car for a week. Apparently, according to the insurance company, they have had an excess of claims lately at that location (probably why the manager was trying to buy me off).
Third time around...I called 2 weeks ago and reserved a trailer for tomorrow. I have 1 day to move all my stuff out of my apartment into my new house and clean the apartment. First they didn't have the one I wanted so I had to get a smaller one which means 2 trips. I called today to confirm my reservation and guess what...no trailers available at the location I reserved one at or in the near vicinity. . So, you mean to tell me that you take a reservation for a product that you don't have then tell me that you will charge me a cancellation fee for not renting an invisible trailer? Yes that's right, they said that if I cancel within 24 hours its a $50 cancellation fee (which is more than the trailer) and guess what...its within 24 hours and they do not have one. My thoughts are...if you're going to charge me $50 for canceling, shouldn't you have to pay me $50 for not having it? Isn't it called a reservation because its RESERVED?
So far they are 1/3 but I think the headache of a damaged vehicle, being dodged by a "Manager" and getting stuck trying to find a trailer on 1 day notice on a holiday weekend are enough for me NOT to rent from them again.