Alienware Complaint - Alienware Area 51m 7700 laptop is a faulty product, Alienware will not acknowledge this
In May 2006 I ordered and received an Alienware Area 51m 7700 notebook computer from www.alienware.com for a total of $3,912.00. The computer ran incredibly hot from the beginning, which eventually led to a failure of the motherboard in November 2006. I was frustrated at the time, because I've never had this problem in any (not to mention much less expensive) computer I've ever owned. "These things happen" I told myself, and fortunately the system was still covered under warranty, so I sent it in for repair.
When I got the computer back, it was at least operational, but the overheating issues continued. This eventually led to the failure of the motherboard from overheating again in June of 2007. The only difference now is that the warranty was up, and boy did Alienware like to hide behind the "your warranty has expired" angle. Yes, I understand that my warranty is one month out, but the same issue has occurred again. This clearly points out to me that they did not properly diagnose and repair the issue the first time around. I was told that they would gladly look at the computer as long as I paid for all shipping/labor/parts, which all totaled could end up costing me a quarter of the computers worth, and this thing is barely a year old.
I did some research online and found an alarming amount of Alienware customers have had the same issues with the model Area 51m 7700. I brought this up to their customer support but they denied it, even though I found talk of a class-action lawsuit due to the failure rate of this model.
This company knows nothing of customer retention, customer loyalty (this was my second Alienware computer), customer satisfaction, and only seems to care about their profits. Please do yourself a favor and avoid them at all costs. It will save you so much frustration and anguish in the end.
From now on I will do my homework more thoroughly and make sure a company has some pride and accountability in their product before making such an expensive purchase.
For now, all I have is a $4,000, year old paperweight.
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