Alamo Informative - Return of Car - Car rental
PORTLAND, OREGON -- We rented a car for a week and 1 day. Because of the hotel that I was staying at, my family was able to take a shuttle to the airport so we returned the car 24 hours early, Friday at 7:00 pm instead of Saturday at 6:30 pm. The cost of my rental with a coupon was $245.00. Because I returned the car early, I was charged $575.00. That is over double. When asked about it the clerk said you can't return cars early. Does that make any sense. They still had my $245 and they were able to rent the car out to make more money a day early. I have been ripped off by this company. I have emailed them and they refuse to return my emails, even though I was guaranteed that I would hear from them within 24 hours. This "policy" to charge over double for early return makes no sense. I have told everyone I can about this and will try to encourage people not to use this company because they will rip you off.