Spirit Airlines Informative - Lost Luggage claim
Spirit airlines is the worst airlines I've ever dealt with. On Dec 16 2006, debarking from the Carnival Triumph Cruise. My family and I flew out of FLL to Laguardia Airport in NY. When we arrived to NYC, out 5 bags that we checked in, one was missing. We filed a lost luggage report and the agent advised that she'll give us a call if they find it. I've tried calling, all their telephone service is voice activated. You can never contact to speak to a representative until it's time for them to take your money in terms of making a reservation. I tried calling the claims dept 5 times and I never spoke to anyone. I left numerous of voice mails and never received a response. I wrote the CEO of Spirit Airlines twice and not once did he extend the courtesy to write or call me back. I faxed and mailed letters of my complaint/claim 5 times to the headquarters of SpiritAir at 2800 Executive Way, Miramar, Florida and not once did I get a response back (I have every fax confirmation). It's going on 8 months now and this situation has not been resolved. This is a non-professional organization whose sole interest is for their selfish monetary gains and not for the concerns or interests of their customers.