Thrifty Complaint - Did not honor terms of reservation
Before traveling to Vancouver, I reserved a mid-sized vehicle with Thrifty. I was promised a Chrysler Sebring, or similar vehicle. When I arrived at the airport, there were no mid-sized vehicles available. The agent looked at my luggage and told me I should get an upgrade. I told him I would be fine with a mid-size. He told me that the only vehicle available was a Chrysler PT cruiser.
He was aware that my luggage would not fit in it, and I had little choice. I told him that I would take the PT cruiser, and have my wife stay with the rest of my luggage until I came back. He lied to me and told me that the hotel would be at least an hour each way with current traffic, and would not be practical. It turned out to be a 20 minute trip.
According to Thrifty's website, the Sebring is a mid-size and the PT Cruiser is in the specialty vehicle class. Chrysler's website lists the Sebring with 47.1 cubic feet of cargo space. The PT Cruiser has 21.2. They are not the same class, according to Thrify's website, and could not reasonably be considered comparable vehicles.
I was supposed to get a free upgrade, according to their own policy, since there were no available vehicles in the same class. Had I reserved a full sized car instead, it would have been an additional $22 at the time. I was told that the best they could do was $80 more. I did not need more than a mid-size, but they gave me no choice. I was told that at that time, it was not likely that any other rental agency would have anything either. Although I did not check, I have no reason to believe he was telling the truth.
I contacted Thrifty using their website ("Complaints and difficulties - If your rental experience was unsatisfactory, we want to address your concerns.") but I never heard back from them.