Sony Electronics Inc Complaint - Horrible customer service
I bought the first generation Blueray player (BDP-S1)when it hit the market for a hefty price of $1000. For the most part I was happy but I heard that Sony customer's service was bad but I had no idea until...
A few days ago I was sent a firmware update for my BDP-S1 from Sony. I installed it and it literally made my BDP-S1 totally worthless. I called Sony and they told me to send it to them for repair. They wanted me to pay for the shipping to have my faulty BDP-S1 that is still under full warranty. They sent me the firmware that caused my system to crash and now I have to spend approximately $50 to ship it back to them after they caused the problem with the faulty firmware/BDP-S1. This is unheard of, in my opinion, that I should have to spend my money to have an item under full warranty repaired especially after Sony is the direct cause of the problem!!
I argued with Sony on the phone for over twenty minutes about the shipping fee and finally they agreed to send me a shipping label via an e-mail. 48 hours pass and I called back to check on the status of the shipping label and, again, I have to fight with them on the phone. They were adamant "We don't pay for shipping." I give them the case number which supposedly was related to the authorization for the shipping label--it fell on deaf ears. Now another 48 hours has gone by an no label. It has been over five days and two phone calls to Sony and no response. I will call again but I suspect it will be a non-viable phone call.
I have Samsung monitors, Dell and Toshiba computers which have at one time or another required service. Samsung came to my house and picked up my 42" plasma and exchanged it for a brand new one at no cost. Toshiba sent my shipping labels to have my Qosmio laptop computer picked up for warranty and Dell came to my house to fix my computer. Sony? Horrible follow through and the worst customer service. I love electronic gadgets and Sony is one of the biggest makers of electronic gizmos but I will never ever buy another Sony simply because they have the absolute worst customer service and warranty work. I never thought I would ever be writing such a review or for that matter any type of review but here I am. Don't buy anything Sony because when you walk out the door from the store you are simply and horribly on your own--don't expect Sony to stand behind their products for they simply don't unless you want to spend more money. I am on a mission for I am going to find every site I can and post my review because I got burned by Sony after I spent a $1000 on blue ray player that Sony won't back!!!