Apple Computer Inc Informative - False and Misleading Advertising
AT&T and Apple are not being upfront and honest to all existing AT&T customers.
A segment of existing AT&T customers that are internally classified as "Blue Accounts" have been misled regarding iPhone activation. Both AT&T and Apple websites state in plain English, "If you’re already an AT&T customer and want to keep your current voice plan, you can just add an iPhone Data Plan with unlimited data (email and web) and Visual Voicemail for just $20 per month."
As a customer that waited over 12 hours for an iPhone, I learned during activation that my account "is not compatible with iPhone" unless I change my voice plan. This is very different than presale and advertised information provided by AT&T.
After searching about this online, I learned about the "Blue Accounts" which are AT&T customers but AT&T chooses not to support them properly as they are less profitable. Wouldn't this be a clear cut case of false and misleading advertising? Additionally, this huge letdown from AT&T after all the hype places Apple in a lower category of customer support.
After I pointed this out to a higher-up at AT&T on Friday evening (night of iPhone launch), I was offered a one time credit of $450 to my account to change my voice plan as required or $120 credit to offset the 10% restocking fee for returrning two iPhones. I went back and returned the phone that evening while the line of purchasers was still flowing in. The Apple manager said my iPhone was the first iPhone return ever for Apple.
Please advise how to get the word out to prospective buyers. AT&T will use the opportunity to upsell their voice plan, a very different expectation that the customer planned. Or, please inform how to get through to AT&T and/or Apple to correct this so blue accounts are updated in the AT&T system to activate properly.
Apple must be forced to take responsibility for the false and misleading advertising practices associated with their agreements with AT&T regarding their iPhone. They must contact AT&T to have AT&T address the situation regarding the AT&T Blue Accounts so that these accounts can activate the iPhone without changing voice plans as represented in all advertisements
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