Holiday Inn Complaint - Unfair cancellation policy ! - Rude!
I made a reservation at Holiday Inn this morning and I asked how soon I could be in the room since it was 100 degrees outside. They told me it would be several hours and I could try back after 2pm. At 12:30 pm. I called and told them I had found a room and would not need to stay and to cancell my reservation. They were very rude and told me that since I didn't give them 24 hours notice they were going to charge me the 113.00 on my card - even though I did not approve this transaction. I called Holiday Inn customer complaints and they said the same thing. I was never told about a 24 hour cancellation policy when I made the reservation and I believe they are stealing my hard earned money. I will never ever stay at a Holiday Inn ever again! This is not the first time I have heard of trumped up charges coming from them. If you don't like being treated rudely and haveing your money stolen from you don't stay at Holiday Inn.
More Reviews on Holiday Inn: