US Airways Informative - US Airways Reservations
Last month I booked online three round trips on US Airways/America West for my wife and me from Washington to Phoenix and for me from Phoenix to Las Vegas. Despite the reservation site crashing several times, I was able to complete the transactions and get our seat assignments. I made the mistake of not checking carefully the confirmation e-mails. The day before we were to leave I discovered that the reservations were scrambled - my wife's reservations had completely disappeared and I was booked to return to Washington on the flight my wife was to use and 15 minutes before I was ticketed to leave from Phoenix for Las Vegas. To make a long story short, the US Airways reprentative I contacted said tough luck, I should have caught the errors earlier. They wanted $1,600 to fly my wife to Phoenix and back on our originally scheduled flights (plus $10 for talking to her over the telephone) and an additional $901 to return me to Washington from Phoenix on my originally scheduled date. I was told that US Airways policy was to make no accommodation. I told her that I had some options. I booked my wife's flight on American Airlines and I notified US Airways CEO that I had issued a new policy for my company - no one is allowed to use US Airways or America West. I'm sure that US Airways couldn't care less about losing our business. If only it happened frequently enough to get them to give a hoot about their customers.