DirecTV Inc Complaint - DirecTV conned me into getting service!!
ROUND LAKE, ILLINOIS -- I need to vent about this company because DirecTV debited $290.00 from my credit card for an early cancellation fee I have been disputing and without my knowledge! I sent them 2 certified letters but still have not received any response.Check out the complaint letters I sent to them..
Attn Billing Dispute Dept.
PO BOX 6550
Greenwood Village, CO 80155-6550
To Whom It May Concern,
I am writing you this letter to tell you how disgusted I am with your company. On April 30, 2007, I called 1-800-directv to get packages about your cable and internet service and spoke with Mike; he said your company was having a promotion on your premier package that included all the cable and satellite channels for $65.99 plus $10.00 for high-speed internet service. He also stated I would get installation for 4 rooms free and for one year a $10.00 discount on my bill, which would estimate my bill to about $70.00 per month. I asked if I could call back to talk to my husband and he said sure but if you don’t call back today the promotion would be gone, so he gave me two direct numbers to call him back in Florida which were 770-627-9650 and 954-479-6645 so I didn’t have to talk to another representative and I would be helping him out also? I called back and ordered service and he took my credit card number and said there would be a charge of $6.44 for tax and when I asked about the high-speed internet service, he said yes our service is better than Comcast and it is only $10.00 per month. What a lie! When the installer Wayne came on 5/5/07 he said DirecTV doesn’t offer internet service so he was only there to connect the cable, and so I called 954-479-6645 and spoke to a woman who said the installer was right DirecTV doesn’t offer internet but AT&T does and that Mike was new and probably got confused, she offered to give me a $25.00 gift card to be mailed to the house and asked me to call AT&T to have the internet installed for $ 10.00. I called AT&T, which works with DirecTV, and it was not $10.00 per month.
Meanwhile, the installer installed DirecTV cable because I thought I was still getting a great deal on cable service. That was the worst mistake! I got my first bill on 5-15-07 and it said it was due on 5-24-07 and I was paying $99.99 a month for the package and paying the extra rooms to have receivers put in. I called and spoke to R.J. on 5/15/07 and he reviewed my bill and said, “I don’t know where this guy got $65.99 package from because we never had a promotion like this.” He tried to get me to change to a cheaper package and said I agreed to a 2-year contract and that if I cancelled, I would have to pay a $290.00 cancellation fee. I informed him that Mike never told me that I was accepting any contract with your company and that had I known I was going into a 2-year contract, that I was never going to get internet service and have to pay $99.99 a month for service, I would have hung up the phone on Mike. I was conned and lied into getting service with DIRECTV and he said there is nothing he could do. I got so upset and sick that I had to hang up and call back because he said there was no other supervisor to talk to that night. Therefore, I called back on 5/17/07 and spoke with Dorian in your retention dept. and I had to explain the situation again. He said that the bill was correct and that I binded into a 2 year contract, which I never did so I spoke to Jesus employee # 55921. I explained the same story again and after talking to him for 53 minutes, he said he would be happy to cancel service that night by 12p.m. midnight but could not cancel the fee for early cancellation.
Therefore, I told him to pull the logs of when Mike spoke to me and he said he could not do that. He also stated that on the back of the bill I would find that I agreed to a 2-year contract, so after we both read the back of the bill together, there was no such thing, (another lie)! He then apologized and said there is an insert along with the bill called a customer agreement and that it stated the 2-year contract was in there. So again, before I let him go I read it and found no such thing! I asked him to tell me exactly where it states anything about a two-year contract and so he put me on hold for about 10 minutes and when he came back on the line he apologized and said I was right no such thing was ever sent to me. He informed me that he would put a note regarding this in my account notes and to write you a letter disputing charges on the cancellation policy. Therefore, I think your company should not be doing business if there are going to lie and con people into getting service and then screw consumers with a cancellation policy that does not exist. You should train your employees better because had I known I was going to be lied to I would not have wasted my time getting service with you and I had to lose another day of work to have another company install service again.
I also should have known that when I asked the installer your (employee) how he liked DirecTV service, he told me he uses Comcast. Wayne, the installer was the only person who did not lie and try to cover your company’s mistake. This should be a wake up call to your company on how you are not making your customers happy! I would like a response ASAP about how you are not going to charge me a cancellation fee that I knew nothing about when I ordered service.