Her-Styler Complaint - Terrible consumer service and distribution of products that do not work

Review by leese on 2007-07-02
NEW YORK -- I am completely appalled by the way her-styler conducts service. I purchased a $200 hair straightener from a kiosk station in a very reputable mall in Long Island about a month ago. Even though the service rep was completely rude i still purchased the product against my better judgment.

I used the straightener once. I pressed it against my hair and heard something pop. It popped against my head. something in the ceramic. Things happen i wasn't angry, i just went back and wanted to exchange it for another one. The service reps were once again rude and very obnoxious. saying that somehow it had to be my fault and they wanted to double check to make sure the thing broke... $200 dollars you wouldn't expect the product to break on the first use. Well they exchanged it for a second one. ONCE AGAIN i used the thing once and it no longer works.

Now I am stuck exchanging the straightener for another one because they have a no refund policy. I am very angry because after the second one doesn't work you would expect them to refund my money. What ever happened to the customer is always right. that's the problem with businesses now they don't care about the product. they care more about the money...
Comments:2 Replies - Latest reply on 2009-04-19
Posted by vanessa on 2007-07-02:
Chi Straighteners are the best, but if you go to Sally's and ask them you can get a good straighter that lasts for about 79 dollars...
Posted by Herstyler is **ap on 2009-04-19:
Completely agree after 3 months the iron stopped working and when i returned for a replacement they changed their name and placed decals on the box and said it was a different product, same website info and contact info though the sales person that if i wanted to buy a warranty for $50 they would replace it for me, after doing some research i found that they are running a scam... and regret not doing my homework before buying, i have filed a complaint against them in the BBB website, i encourage you all to do the same as their rating is still an "A" how is that possible with the tactics they use to scam innocent people.

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