Ashley Furniture Informative - Poor Customer Service and Delivery!
MACON, GEORGIA -- My wife and I drove 100 miles to Macon, GA to furniture shop at Haverty's, but we decided to stop at the Ashley's Furniture Home Store just down the street from the Haverty's store. Clearly a mistake that I will not make again. While in the store we found a leather couch and recliner for our media room. The eager commissioned sale person got me 10% off the price said that they travel to my town every week. They said they could have it delivered by Friday (About a week because they were in stock). They would call me to confirm. After a week, I called the warehouse and said it was going to be another week. When they finally set a date the truck was several hours late from the time that they had given to me. When they unload the recliner it was damaged. Someone tried to repair a large scratch with a black marker. The nice delivery guy said that he would bring it back and get a new one delivered as soon as possible. After another week of without a phone call from Ashley I called them. They could not find my file or information. They said they would have to call me back. Two days later I called them again. Again, no info found. The manager now got on the phone and said he would look into the problem. He called me that night and said that he had located a recliner and would call be for a delivery date later in the week. Again, no call. I called early the next week and they lost my info again. They did call back later that afternoon and said it would be another week and half before they could get the chair to me due to the delivery schedule. What gets me the most is I saw a nicer couch and recliner at Haverty's for about $200 more. I should have canceled the order with Ashley (They have 24 hour grace period). I would just assume to cancel this order and get a recliner elsewhere, but they will charge me a 25% restocking fee. They are currently building a new Ashley Furniture Store in Columbus, GA. A store I am sure to warn my family and friends about.