Lowe's Complaint - Repair Service Under Warranty
MCOMB, MISSISSIPPI -- I bought a 40 gallon Hot water heater at Lowes, 2 years ago. It went out on me after an electrical storm. The lowes extended warranty section didn't have a plumber in this area to work on their appliances. So they call. Ross Jackson Plumbing to authorize their work. He doesn't have anything in writing so his secretary tells me, when I call for an appointment. I say I guess the right hand don't know what the left hand is doing.
They refuse to come out and work on my appliance!
Lowe's didn't have a repairman authorized to work on the water heaters. I suggest that the distribution should stop supplying to Lowe's! This isn't good business. I'm starting the second week without hot water!!!! They also told me that I couldn't get parts under warranty only Labor. My Heater says 12 years on Parts and Labor!!
I'm a very disturbed customer. I need to do something about not having hot water! I started to hire Sears to work on it. Why should I when it's under Warranty??