Tidewater Inn, West Yarmouth, MA Complaint - Room Reservation- ignored through AAA.com

Review by NancyMA on 2007-07-02
WEST YARMOUTH, MASSACHUSETTS -- I recently stayed at the Tidewater Inn in West Yarmouth, MA (Cape Cod) for the first and LAST time.

I placed the reservation for a room with a king-size bed online through AAA.com, 5 weeks in advance of my 3 day/2 night trip. Upon arrival I was given keys to a dark room, with 2 double beds a view of the parking lot. I returned to the front desk to discuss this mix up with the manager. Even though I had my printed confirmation in hand from AAA and Tidewater she insisted that she never received my reservation for a king size room. That would be the one with the larger bed and multiple windows. She kept telling me that they sold out of the rooms I wanted this week, and that I should have called to confirm. As if it is exclusively my fault.

She offered to switch me to a larger room for the last half of our trip. This would be a room with a view of the water, a.k.a. marshy pond. I declined and haggled for a discount.

Considering there are hotels on every block in Cape Cod I would not give this a second look. I realize that we all make mistakes but I was furious that she tried to put the blame on me because she messed up my room.
Comments:3 Replies - Latest reply on 2007-07-02
Posted by Starlord on 2007-07-02:
You did not call to confirm? That is a given, whether for a doctor's appointment or a motel reservation.
Posted by Skye on 2007-07-02:
I concur with Starlord.
Posted by Anonymous on 2007-07-02:
You might take a look at the Crookjaw Inn in Yarmouthport. I am sure they are similar in price, and a whole lot nicer... and friendly! www.crookjawinn.com

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