AT&T Wireless Complaint - Payment Plans that they don't honor
I recently switched to AT&T but not by choice. I was a Cingular customer so when AT&T bought them out I was forced to switch. Lately, I had been considering switching companies because I wasn't thrilled with the service. I am now, more than ever, determined to switch service providers.
Recently, I have been having medical problems. Because of those problems I have been unable to pay my bill in full. However, I did make monthly payments so that I did not get extremely behind. One day, without warning my service was "suspended" even though I'd been making payments. I did not receive a phone call or text message from the company. I did check with them and was informed that they ALWAYS notify the customer prior to suspending service.
When they suspended my service the first time I set up a payment plan. The girl that I spoke with assured me that she was posting two payments to process. The first payment came out immediately and the second would come out on the date I chose. What I didn't know was that the second payment didn't process. She NEVER entered the information and they shut my phone off AGAIN! When this happened, I called a spoke with a customer service representative who assured me that if I (not them) stuck to the payment plan they wouldn't suspend my service again. Guess what! Today, I went to make a phone call (after making my payment as agreed) and they had once again suspended my service.
Don't use AT&T and if you already have them as a provider, get out of your plan. I am not excited about my first experiences with this company. They do not contact you before suspending service, they say they'll work with you and then don't follow through. They do not stick to their promises and then they say that you are the one who did not.