Best Buy Informative - It's a Best Buy to shop somewhere else
AKRON, OHIO -- Three things people should know before heading to Best Buy. This one is specific to the Akron, Ohio Chapel Hill store.
1. Best Buy has been heavily advertising how their stores now include "experts" on major appliances. Okay, good. I needed a dishwasher, so I go to Best Buy and am greeted by the gentleman working in the appliance department. A 45 minute story made short, he had NO idea of the differences between comparible models without spending time looking stuff up on his computer and then handing me pages of specs for me to read through. I thought he was supposed to be at least moderately versed in his department.
There was a $200 price difference between a Whirlpool Quiet 1, Quiet 2, and Quiet 3. I had researched the dishwashers on line before going to the store, but they didn't specify differences to that exactness, and some of the spec fields on their site were blank. When I asked about the difference between the three that the third would be so much more money; his answer was, "Well, the 3 is the most quiet." Yes, I rather assumed that. Thanks for the clarification.
I walked around the department then, reading the specs he gave me, looking at the models, and he followed me closely the entire time. I wouldn't mind this, except for the fact I told him to give me a few minutes to make a decision. I had to walk out of the area to get a moment to look at the specs.
I went ahead and bought the 2 on June 22, but I didn't buy it off any kind of an expert.
2. The price of my dishwasher was $399. I went home that night and got on line to look at it because I was excited. The price of my dishwasher on their site is $379. No where on there, that I can see, does it say "Internet Special." So, Best Buy, which has been in trouble for the bait and switch before, has done it again. Hindsight, I should have printed off the limited specs on line and taken them with me because after looking at umpteen dishwashers, I couldn't keep which cost what straight in my head.
I called Best Buy and the girl told me I could bring my receipt in and they would give me $20. Okay, no problem there, but I think they count on people not doing that do they can keep the money, sort of like rebates? Why don't their prices match? Isn't false advertising illegal?
3. My microwave died one week after I bought my dishwasher. I went to another appliance store, HHGregg. I had never heard anything good about the store from anyone, and I went in once and couldn't get waited on. However, I wasn't immediately going to return to Best Buy because I had felt lied to, I had to do all of the work, and they had a limited selection.
When I went in there, I saw my dishwasher for $321 and I was instantly angry. A $10 difference, okay, big deal. An $80 difference? Oh heck no! I talked to the salesman and he said, "It's on sale for $379, but then there is a $50 rebate on it. When did you buy yours?" I said, "A week ago?" He pointed to the date on the rebate paper and said, "You can get the rebate. It started a week before you bought your dishwasher."
Okay. So why didn't Best Buy offer this to me-it is a WHIRLPOOL REBATE, not a Best Buy, or HHGregg rebate. If I had not walked into HHGregg, I would never have known about it because Expert-boy never mentioned it.
I ended up buying $750 worth of new kitchen appliances off him because he offered me $25 off the microwave and $50 off a new stove (I'm redoing my kitchen, now everything matches). He also gave me the rebate paper on a dishwasher I didn't buy from him and filled out the numbers on it for me. Nice guy. Oh, and what a concept, he told me all about the microwaves, wattage differences, sensor touch buttons, and what would be the best buy for my price range-and he didn't have to use his computer to do it.
So, it's a fargone conclusion that I need to spend more time looking around before I buy large ticket items. I take partial responsibility for the troubles I had, but I was also counting on Best Buy to live up to what it advertises. Shop there if you want, but be careful.