Ecost.com Complaint - Ecost does not return Mac products Do not buy from them buy directly from Apple
It was the middle of December when I decided to go Mac. I decided to buy a 15" Mac book pro for $1800. I decided to buy from ecost because they didn't charge tax wow that saved me a bundle I thought boy was I wrong. I ordered the item for next day before 10 AM. I waited for DHL to come no dice I needed to get to work. When I got home my neighbor told me a package came and he received it. guess what they sent me the Mac book 13" . I was so upset I called the lady told me that their was nothing she could do. Imagine that the macbook is almost $500 less then what I ordered and getting half the machine. I demanded to talk with the manager. He was willing after much talking about the situatio0n to refund me the difference but he refused to exchange the machine for what I ordered. Imagine that this was their mistake and not mine and this is how I was treated. With no other option given I had to keep the macbook. I was still happy but man alive it is not what I ordered. That is why I warn you now to read their return policy carefully because there is a list of 100's of items that they will not return no matter what. Even if they send you something different they will not return it. Also beware that their shipping is also crooked. They will tell you that you purchased next day before 10Am but in actuality it is not and it is not DHL's fault!
Heed the warning they are crooked company.