Best Buy Complaint - After Seven Visits To Fix A TV... Time For Best Buy To Give A New One! Yes, We Got Your Wonderful Warranty Too When We Bought It!
LANSDALE, PENNSYLVANIA -- Today, 7-5-07, is the FIFTH TIME Best Buy has a Technician coming "yet again" to our home to fix our TV (a Toshiba) "This year, for the same problem" !
We had bought the "Wonderful Extended warranty Plan that is glamorized & Pushed by the Cashier on how great it is". Ahem.
The circuit board is bad, the colors go from Green, to orange, to black and white... And at all times of the day, the Screen will actually "blow up", meaning, if you are reading the Title to something on a show or news, you wont see the writing (sometimes the people) because the have "spread" across the TV !
They are "Well aware of all of this" (now, playing, "Pass the Tech Game").
The last TECHNICIAN STATED, AND I QUOTE "Even with the Extended Warranty, We have to REPLACE a part 4 times, and if all those don't work, THEN we will replace the Television"! He was here four times, put parts in twice, bad parts each time, so TODAY...A different Tech is coming.
The last Technician, apparently got into a squabble with his boss at Best Buy, regarding our Television. He,himself felt this TV should be replaced. INSTEAD, his boss made him remind us "Four bad" part installs & you get a new TV, as well, was having him contact 'Toshiba", to see if "any newer parts were made for our Model" that Best Buy was not informed about! (Never heard anything on that!)
Today, got the call from todays Tech, coming btw 11 & 1, he had NO IDEA he was the FIFTH visit for this tv ! He was very surprised, and "cant wait" to see if todays parts will work!
Oh, and here's more "fun" to this...LAST YEAR, due to the "same problems", a tech was sent, he took the TV to have it fixed, two weeks later got it back...It lasted less than ONE WEEK !
I THINK WE HAVE SUFFERED ENOUGH, THE COST OF THE TV, THE DAMN WARRANTY, UNEDUCATED TECHNICIANS, SINCE LAST YEAR 7 VISITS FOR THE SAME PROBLEM, LET ONLY OUR PERSONAL TIME BEING RE-ARRANGED FOR THEM TO COME.....
BEST BUY OWES US A DAMN TELEVISION!
BEST BUY - MONTGOMERYVILLE, PA.
HAVE HAD FOR 4 YEARS
I am now contacting the BBB, AND every consumer fraud department regarding Best Buy, their warranties are falsified when bought, and this is completely at this point, "Unacceptable". And not once has the store manager in Montgomeryville, Pa contacted us, assuring us in anyway, shape or form.
CC to Attorney
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