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US Airways Complaint - US Airways SUCKS! Don't use them EVER! - Item missing in baggage
Item missing in baggage - Complaint
I will NEVER ever EVER fly US AIRWAYS again!!! It’s the worst airline service I have ever experienced in all my years of travel. They acquired America West Airlines which was the airline I always used to fly to Fresno. Let start from the beginning:
For my departure Sunday morning I arrived at BWI 1 ½ - 2 hours before my flight, the line was three to four rows of a couple hundred people and only (4) kiosk machines were working out of 10 -12 kiosk machines. People were being pulled out of the line for the very next flight. At this point I was wondering if I was going to make my flight and still had to go through security with only 25 min till flight time. Luckily I made did my fight with a few minutes to spare.
When I arrived at Fresno, CA my luggage with all my clothes was missing. I was one of many standing in line with lost luggage. I filled out a claim number with my cell number and was told to call this number later in the day. I called several times that afternoon and received a standard answering machine message like a home answering machine: “Please leave a message” I left several messages and finally decided to go to the airport at 11:30 pm that night to check on my luggage. My luggage was there at the airport and nobody ever called to say it have arrived.
When I was out in Fresno I purchased a new pair of Sony Studio Monitor headphones ($100.00) from the Guitar Center. I did not have enough room in my carry-on baggage so I packed it in my checked baggage for my return flight home.
My flight home was a red-eye fight (my choice). When I got home at 9:00 am I went t sleep and later that afternoon I woke up and started unpacking. Guess what my new ($100.00) headphones were missing out of my checked luggage. I called the airline and was told I have to return to the airport within 24 hours with the checked bag with the missing item. I went to the airport Saturday night and filled a claim and given a printout with a claim number and told to call Monday morning for instructions on how to proceed with my claim.
I called this morning and they have no record of that claim number.
They then gave me a new claim number. They said to check back later and they will see if my item has turned up?
I asked you do not even know what’s missing? How often should I call back?
Well just call back in a week.
Is there a time limit when you will issue a check? No, just call back every couple weeks.
What a JOKE!!! Item will not be replaced because of the policy below reguarding what they will replace.
This is the policy for items in your baggage:
LIABILITY LIMITATIONS
As detailed in our Contract of Carriage, US Airways is not liable for loss, damage to, or delay of perishable property; not liable for damage to, or caused by, fragile articles, liquids, or perishables; and not liable for lost, damaged, or delayed:
Currency
Silverware
Negotiable Papers/Securities/Documents
Spirits
Precious Metals/Stones
Books/Manuscripts/Publications
Optics
Natural Fur Products
Sound Reproduction Equipment & Related Items
Keys
Antiques/Heirlooms/Collectibles
Photographic/Cinematographic Audio/Video Equipment & Related Items
Blueprints
Artistic Items
Computer Hardware/Software & Related Items
Jewelry
Lifesaving Medication
Electronic Components/Equipment & Related Items
Business Samples/Equipment/Documents & Irreplaceable Items
Why don't you just say we do not cover anything missing from your baggage!!!
I checked with other airlines I travel with ad the list is not as near long as this one.
For my departure Sunday morning I arrived at BWI 1 ½ - 2 hours before my flight, the line was three to four rows of a couple hundred people and only (4) kiosk machines were working out of 10 -12 kiosk machines. People were being pulled out of the line for the very next flight. At this point I was wondering if I was going to make my flight and still had to go through security with only 25 min till flight time. Luckily I made did my fight with a few minutes to spare.
When I arrived at Fresno, CA my luggage with all my clothes was missing. I was one of many standing in line with lost luggage. I filled out a claim number with my cell number and was told to call this number later in the day. I called several times that afternoon and received a standard answering machine message like a home answering machine: “Please leave a message” I left several messages and finally decided to go to the airport at 11:30 pm that night to check on my luggage. My luggage was there at the airport and nobody ever called to say it have arrived.
When I was out in Fresno I purchased a new pair of Sony Studio Monitor headphones ($100.00) from the Guitar Center. I did not have enough room in my carry-on baggage so I packed it in my checked baggage for my return flight home.
My flight home was a red-eye fight (my choice). When I got home at 9:00 am I went t sleep and later that afternoon I woke up and started unpacking. Guess what my new ($100.00) headphones were missing out of my checked luggage. I called the airline and was told I have to return to the airport within 24 hours with the checked bag with the missing item. I went to the airport Saturday night and filled a claim and given a printout with a claim number and told to call Monday morning for instructions on how to proceed with my claim.
I called this morning and they have no record of that claim number.
They then gave me a new claim number. They said to check back later and they will see if my item has turned up?
I asked you do not even know what’s missing? How often should I call back?
Well just call back in a week.
Is there a time limit when you will issue a check? No, just call back every couple weeks.
What a JOKE!!! Item will not be replaced because of the policy below reguarding what they will replace.
This is the policy for items in your baggage:
LIABILITY LIMITATIONS
As detailed in our Contract of Carriage, US Airways is not liable for loss, damage to, or delay of perishable property; not liable for damage to, or caused by, fragile articles, liquids, or perishables; and not liable for lost, damaged, or delayed:
Currency
Silverware
Negotiable Papers/Securities/Documents
Spirits
Precious Metals/Stones
Books/Manuscripts/Publications
Optics
Natural Fur Products
Sound Reproduction Equipment & Related Items
Keys
Antiques/Heirlooms/Collectibles
Photographic/Cinematographic Audio/Video Equipment & Related Items
Blueprints
Artistic Items
Computer Hardware/Software & Related Items
Jewelry
Lifesaving Medication
Electronic Components/Equipment & Related Items
Business Samples/Equipment/Documents & Irreplaceable Items
Why don't you just say we do not cover anything missing from your baggage!!!
I checked with other airlines I travel with ad the list is not as near long as this one.
Comments:
Posted by rhondam718732 on 2007-07-05:
I would be frustrated too but airlines aren't going to hand out chewcks to every passenger that cites a missing item. It will never happen. I have the attitude that whenever I fly, I fly with the knowledge that everything I am checking may disappear with no reimbursement. It's the harsh reality. I don't pack anything above and beyond clothes and toiletires in the check in baggage. Get a bigger carry on bag if you need to (plus you can have 2) so there should be a way to have enough room to carry on the impt items. Many mothers have carried on their purses, kids food, and necessities, toys, reading material, medicine, etc and managed...so can you.
Posted by HappyJoyBear on 2007-07-05:
This is why I drive...
Airline ticket price are high.
overbooked and understaff.
too many plans, not enough airports.
Airline merge into a monopoly operation.
This is why I drive...
Airline ticket price are high.
overbooked and understaff.
too many plans, not enough airports.
Airline merge into a monopoly operation.
This is why I drive...
Posted by Hugh_Jorgen on 2007-07-05:
Rhondam is right - don't check it unless you can afford to lose it. And FWIW, America West bought and merged with USAir, not the other way around. They are slowly making some progress in getting USAir more like the old America West was with regard to customer service.
Posted by MRM on 2007-07-05:
Addition to HappyJoyBear comments:
The airport is crowded
Long waiting lines at times
The airport is crowded
Long waiting lines at times
Posted by ibrwrng79 on 2007-07-29:
US Airways happens to be my least favorite airline for customer service. But, I am biased as they lost my bag over a year ago. They have never found it, nor have compensated me for it. I don't care about the compensation, I'd just rather have my clothes and tennis racket back. I was told though, that it was stolen by a US Airways employee in Philadelphia!! As is the case with most 'lost' items out of PHL,
Posted by lunaan on 2007-07-31:
America West bought US Airways. So Us Airways did not aquire AWA, it was the other way around.
Posted by 98Bird on 2009-03-20:
Hey, welcome to risks of flying cheap. Why did you fly US Airways? Oh, because Orbitz, Travelocity, etc. showed you the lowest fares with them. Most of the airlines are in the tank. But damn, the rates are so cheap it's hard to pass up.
Posted by 2003m3 on 2009-06-03:
What more would you expect from a chickens**t outfit? Unfortunately, they are not alone in being like that. This is not meant to be arrogant and badmouth the U.S.. This is simply a fact learned from my own experience of flying 200,000-300,000 miles a year. There are no decent airlines in the U.S. any more.
To travel happy, I have made it a rule to avoid American carriers like the plague. In the last 8 or so years, the quality of service has gone down terribly. The airlines are squeezed between unions, shareholders and the government. Shareholders demand return on investment. Unions demand high pay. FAA won't let them fly if they cut corners on maintenance. So where is the only place where they can save money: service to customers! No food in economy, food as cheap as possible in first class, no newspapers, poor selection of drinks, ancient seats, ancient audio/video systems, rude flight crews, rude ground crews. Most of these outfits deserve to put out of business.
When traveling, my routine is to somehow get to the nearest international hub airport (Houston, most often), then get on a decent airline to fly out of the country. Decent airlines in my experience are SE Asian, Middle Eastern and European (in that order): Cathay Pacific, Singapore Airlines, Emirates, Etihad, Thai, Lufthansa, British Airways, Virgin Atlantic, Air France, KLM. I try not to fly with anyone else. Obviously, if you fly domestic, you are stuck with American, Delta, United, U.S. Air and the rest of this dismal pack. You get a little better treatment if you fly first class, but even then you are often treated like dirt.
To travel happy, I have made it a rule to avoid American carriers like the plague. In the last 8 or so years, the quality of service has gone down terribly. The airlines are squeezed between unions, shareholders and the government. Shareholders demand return on investment. Unions demand high pay. FAA won't let them fly if they cut corners on maintenance. So where is the only place where they can save money: service to customers! No food in economy, food as cheap as possible in first class, no newspapers, poor selection of drinks, ancient seats, ancient audio/video systems, rude flight crews, rude ground crews. Most of these outfits deserve to put out of business.
When traveling, my routine is to somehow get to the nearest international hub airport (Houston, most often), then get on a decent airline to fly out of the country. Decent airlines in my experience are SE Asian, Middle Eastern and European (in that order): Cathay Pacific, Singapore Airlines, Emirates, Etihad, Thai, Lufthansa, British Airways, Virgin Atlantic, Air France, KLM. I try not to fly with anyone else. Obviously, if you fly domestic, you are stuck with American, Delta, United, U.S. Air and the rest of this dismal pack. You get a little better treatment if you fly first class, but even then you are often treated like dirt.
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