US Airways Complaint - US Airways SUCKS! Don't use them EVER!
I will NEVER ever EVER fly US AIRWAYS again!!! It’s the worst airline service I have ever experienced in all my years of travel. They acquired America West Airlines which was the airline I always used to fly to Fresno. Let start from the beginning:
For my departure Sunday morning I arrived at BWI 1 ½ - 2 hours before my flight, the line was three to four rows of a couple hundred people and only (4) kiosk machines were working out of 10 -12 kiosk machines. People were being pulled out of the line for the very next flight. At this point I was wondering if I was going to make my flight and still had to go through security with only 25 min till flight time. Luckily I made did my fight with a few minutes to spare.
When I arrived at Fresno, CA my luggage with all my clothes was missing. I was one of many standing in line with lost luggage. I filled out a claim number with my cell number and was told to call this number later in the day. I called several times that afternoon and received a standard answering machine message like a home answering machine: “Please leave a message” I left several messages and finally decided to go to the airport at 11:30 pm that night to check on my luggage. My luggage was there at the airport and nobody ever called to say it have arrived.
When I was out in Fresno I purchased a new pair of Sony Studio Monitor headphones ($100.00) from the Guitar Center. I did not have enough room in my carry-on baggage so I packed it in my checked baggage for my return flight home.
My flight home was a red-eye fight (my choice). When I got home at 9:00 am I went t sleep and later that afternoon I woke up and started unpacking. Guess what my new ($100.00) headphones were missing out of my checked luggage. I called the airline and was told I have to return to the airport within 24 hours with the checked bag with the missing item. I went to the airport Saturday night and filled a claim and given a printout with a claim number and told to call Monday morning for instructions on how to proceed with my claim.
I called this morning and they have no record of that claim number.
They then gave me a new claim number. They said to check back later and they will see if my item has turned up?
I asked you do not even know what’s missing? How often should I call back?
Well just call back in a week.
Is there a time limit when you will issue a check? No, just call back every couple weeks.
What a JOKE!!! Item will not be replaced because of the policy below reguarding what they will replace.
This is the policy for items in your baggage:
As detailed in our Contract of Carriage, US Airways is not liable for loss, damage to, or delay of perishable property; not liable for damage to, or caused by, fragile articles, liquids, or perishables; and not liable for lost, damaged, or delayed:
Natural Fur Products
Sound Reproduction Equipment & Related Items
Photographic/Cinematographic Audio/Video Equipment & Related Items
Computer Hardware/Software & Related Items
Electronic Components/Equipment & Related Items
Business Samples/Equipment/Documents & Irreplaceable Items
Why don't you just say we do not cover anything missing from your baggage!!!
I checked with other airlines I travel with ad the list is not as near long as this one.