City Furniture Complaint - City Furniture Repair Policy
BOCA RATON, FLORIDA -- On May 21, 2007, I purchased a wall unit for $1,064.84, including delivery. I declined the "In home service warranty," as they told me that the "manufacturer's standard warranty applies." Yesterday (July 4), my dad and I were finally putting items in the unit and one of the door brackets (hinges) came loose. I called City Furniture today and was told that I was out of luck, that if I wanted them to fix it, it would cost $40 for someone to come out. They said that they allow "one courtesy call" per purchase to fix anything that's wrong, which we already used (one of the drawers was badly damaged when it was delivered and we asked it to be replaced. We expected such as small defect as fixing the defective bracket to be taken care of, but was sadly mistaken.
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