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Travel Smith Complaint - Watch Out - Excessive Charges For Returned Items

Review by LadyDakota on 2007-07-05
I guarantee you I will never, ever, ever purchase merchandise from them. Their greed for $20 has lost them a customer who does 80% of her shopping on line. GREAT BUSINESS PRACTICE, Travel Smith. Here's the details...

I ordered and received 2 swim suites. They were expensive but I needed a good one and thought that one of the 2 may work.

When they arrived I tried them on only to find they were very ill-fitting & unflattering. Their return information said to call for a return authorization number. I called and was told just to use the return label - their products are 100% satisfaction guaranteed, no authorization number required, & postage would be paid by them. She proceeded to tell me that there would be a $6.95 charge for the return unless I paid the postage. Postage will be paid for by Travel Smith for the return but they will they deduct $6.95 from the credit. I give, you figure this logic(???)out!

I now have my credit card bill that shows a credit for $20 LESS THAN WHAT I PAID. The original charge was $184.24 and the credit is form $163.30. Now that's one expensive visit to the virtual dressing room!
Comments:11 Replies - Latest reply on 2007-07-06
Posted by Pomona Guy on 2007-07-05:
Things are cheaper over the internet if all goes well. If not, you are charged. If you do 80% of your shopping via internet, though, you should know that.
Posted by rhondam718732 on 2007-07-05:
I visited the website and couldn't find where they promise to refund shipping but they do say 100% guarantee and a "full" refund...so once could assume... Regardless, have you contacted them to find out why the $20 not refunded??
Posted by Anonymous on 2007-07-05:
Addendum to Pomona Guy said.
Always check the Internet store’s policy on delivery charges, returns charges, etc before purchase. You will have fewer headaches later.
Posted by Anonymous on 2007-07-05:
rhondam..

Found the $6.95 charge she was talking about.

It is posted on their site.

The charge is hidden in the return PDF form.

Here is the URL...

http://www.travelsmith.com/images/us/local/kickers/customerservice/travelsmith_return_exchange.pdf
Posted by Anonymous on 2007-07-05:
You're pretty brave to attempt to order "swim suites" over the internet!
Posted by jktshff1 on 2007-07-05:
Good posts all.
Good info HJB...gotta read ALL the fine print!
Posted by Anonymous on 2007-07-05:
PirateWithParrot is partially right.
No one should buy any wearable item without trying them on first (online or offline).
It may looks good on the store front mannequin, magazine or Internet….
Posted by Anonymous on 2007-07-05:
"partially right?" Gimme a break here !
Posted by Anonymous on 2007-07-05:
The rule only applies to Internet purchase.

So it is OK to buy swim suites at local retailers without trying them on first to make sure it fits and looks good?

my mistake.
Posted by Starlord on 2007-07-05:
A group of rooms to swim in? Hm-m-m-m Just kidding, but I do think you meant swim suits. $184???? Good Googly Moogly, girl. They saw you coming, a long way off!!!
Posted by LadyDakota on 2007-07-06:
Thanks for all the comments! Initially I did see the 100% satisfaction thus comfortable that I could easily return them. Also, I did call on the return and got the $6.95 return cost, NOT the $20+. Don't you think if you can charge and get $89 plus excessive shipping for one piece of swimwear made of less than a square yard of material that you can afford to honor the 100% guarantee? It's the greed that upsets me --- hence the rave.

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