Mercantila Informative - Defective products
2040 N. ALLIANCE AVE, MISSOURI -- About 6 months ago i ordered a rowing machine which arrived with numerous parts damaged in transit. But the most serious problem with the product was the wheels on the seat attached to the rowing machine. After only a few weeks of
use the wheels split and fell apart, apparently from inferior rubber used on the wheels.
It took about 3 months for them to send out a replacement but, even after i repeatedly insisted that they ensure the wheels had been upgraded or re-manufactured, the replacement seat encountered exactly the same problem. Again after only a few weeks of use.
It seems that a major factor in the problem is that is is yet another product being made in China - brand name Stamina - with no quality control or oversight.
I have found the staff manning the phones to be rude, indifferent and prone to obfuscation regarding the product. I would advise consumers not to purchase the inferior equipment being sold by this company or any other equipment promoted by them.