Sprint Complaint - Sprint In My Opinion Soon To Be Out Of Business
NEWTOWN SQUARE, PENNSYLVANIA -- I spoke with sprint today about the service for my son's wireless PC card. We have attempted since February to cancel the service, which is very difficult to do with Sprint. First of all, the minimum wait seems to be 20 minutes, to get to a first level person who does not have the ability to cancel any service.
Then, they transfer the call to a "retention" group who then argues with you about why you want to cancel and offers a discount to keep the service. That took 10 minutes of waiting and 5 minutes of discussion to get them to agree to cancel.
This is the 4th time since February that we have tried.
This is all done, i am sure, to discourage cancellation.
My issue is this: this company has delayed us for 5 months in cancelling by continuing to leave the account active and resending bills. They refuse to acknowledge any responsibility.
Now they refuse to refund the monies paid in the interim while the account was dormant....and to top it off,are demanding a cancellation fee.
The guys I spoke with were John, Kevin, and finally a supervisor named Gabe, all of whom basically talked to me like i am an idiot.Gabe in particular was interested in me knowing that he was the "end of the line" in sprint and that what he says goes. Boy was i impressed!!
I am giving a speech in a couple of weeks to the business community in Philadelphia and plan to use Sprint as an example of how a company with a good business plan can absolutely wreck its reputation giving such crappy service and allowing its employees to get wrapped up in being "right".
I hope these guys go out of business soon. I am going to post my complaint on every consumer site i can find and I have also written to the BBB about them. Needless to say I am going to tell everyone i can about my experience with them.
I plan to take them to small claims court in my jurisdiction when the final bill comes.