Levitz Furniture Corporation Informative - Terrible Customer Service - Sofa Set

Sofa Set

Review by rcrgirlie on 2007-07-05

SAN DIMAS, CALIFORNIA -- I went to a Levitz store about mid-may and found some couches I really liked, but they were a little expensive so I decided to go home and talk to my roommate about it. The sales person said I could order online so I went home and ordered the sofa and love seat a few days later on Levitz Website. Almost 6 weeks later Levitz called with a delivery time: 11:00-2:00. I got the time off work and made it home by 11:05 but as I walked through the door I got a call saying that Levitz had already come and gone. When I called customer service they said that thier records showed that I had received my couches. After arguing for a half hour that I had in fact not recieved my couches they said someone would call me from the delivery warehouse within 30 minutes. 2 hours Later no call, so I called them back. I had pretty much wasted an entire day of vacation time by now. When I called customer service again they said they could not deliver my furniture for almost 2 more weeks! After speaking with many different customer service people (all of which were very rude) I decided to cancel my order. (When I told them their customer service was terrible, one guy had the nerve to tell me he always gave excellent customer service! When I asked for a corporate number they said there was no corporate office!) The person I last spoke with said I would have e-mail confirmation of my cancellation in next 12 hours... well I didn't. So I called the next day and they said it had not been canceled and there was no record of me calling, my file said the furniture was already delivered. So I canceled it again and was told that I would get an e-mail confirmation within 12 hours... and it wasn't. This went on for a few days until I decided to call my bank and have them dispute the charge (they have yet to get me my money). 2 weeks later I got an e-mail asking me how I was enjoying my furniture so I called Levitz to see if they had ever canceled the order. They said that they had canceled the order and refunded my money...but they had not refunded my money. They said someone from financial would call me back within 24 hours... and guess what? They didn't. So I am still waiting to get my money back. In the mean time, I went to living spaces furniture in LA and they had excellent customer service, reasonable prices, and they delivered my furniture 2 hours after I bought it! Bottom line, I will never to business with Levitz again and I beg everyone out there to do the same!