Motel 6 Complaint - Urine, feces and other hotel extras
TAMPA, FLORIDA -- My wife and I are regular Motel 6 customers. We've found that what most Motel 6's lack in amenities, they make up for in price and basic comforts. Since we travel to places to see the places, not stay at the motel, our view has always been that it never hurts to save a few bucks. At least that was our philosophy until this experience.
Motel 6 Tampa downtown is located just off of Rt 275. If it wasn't for the 12 hours we had just spent driving, we probably would have recognized the first hint that there might be a problem with this hotel - the huge adult shop across the street. At the same time, the parking lot had a few folks loitering in the area with shopping carts full of, what appeared to be, their belongings. As we were checking in, we also noticed a young pretty African-American girl in a very skimpy gold lamme bathing suit coming in and out of the lobby. We assumed she was coming from the pool. Exhausted from the trip, we decided things weren't that bad and continued checking in. We unloaded our belongings in the room which was smaller than usual (for a Motel 6), with no dressers for clothing. We "sucked it up," unpacked the best we could and went out to eat.
Upon returning, we got undressed, got ready for sleep and climbed into bed. My wife nearly hit the ceiling as she jumped back out of the bed, having laid in a giant soaking wet spot about two feet in diameter in the center. A sniff of the spot indicated that a previous occupant had urinated in the bed and, apparently, housekeeping had simply put new sheets on top of the spot. I marched to the office to get another room.
I discovered that after 10:00 PM, the lobby door is closed and locked, and the night clerk speaks to people from behind a window of bulletproof glass. Unfortunately, since the area just outside the glass is in an enclosed area full of noisy vending machines, communication with the clerk requires a combination of yelling, hand gestures and a bit of lip reading. I finally got the message across to the desk clerk who looked somewhat annoyed at my having interrupted him in whatever he was doing. After working on a touch screen computer for a few minutes, he finally gave me a door card for a room a few doors down from ours.
Returning to my visibly shaken wife, we quickly transferred all our belongings to the second room. This room had two beds rather than the one bed of our previous room but we figured it was late, and we could get a third room in the morning. Undressing, my wife and I prepared again for bed. My wife pulled back the sheets of her bed then paused. She then asked me what I thought the brown spot on the sheets was. A sniff revealed that the spot was a skid mark (feces, aka "poop"), and still had a bit of smell to it. It was at this point that we decided to find another place as quickly as we could and get out of this hell hole.
We jumped in the car, and drove around for a few blocks until we found and checked into a nearby Super 8 motel (on Fletcher Ave). We highly recommend this hotel. The clerk was very nice, the room was spacious, and the cost was only a few bucks more per day. We returned back to Motel 6, and unloaded the contents of our room back into the car, movie style (fast, furious, and not tidy). We pulled up to the office where we again noticed the cute little girl, still in her skimpy lamme outfit, walking around the building and loitering in the parking lot. "I think that's a working girl," my wife said. "The pool's been closed for hours and all she does is walk around the building over and over again." Looking at the girl a little more closely, I realized my wife was right.
I went back to the bulletproof window and explained to the still annoyed desk clerk that the second room was also soiled and we wanted to cancel our two week reservation and leave. While I was waiting to get my refund (my wife was waiting out in the car) the cute working girl came in to get a soda from one of the vending machines. Overhearing my complaints to the clerk she struck up a conversation with me. She was very understanding and sympathetic as she explained to me that they were usually pretty good about cleaning the sheets at the motel. She agreed that our experiences were terrible and wished me luck before heading back out to the parking lot to look for more clients. After about 15 minutes at the computer and credit card terminal, the clerk finally gave us some paperwork back, indicating our card had been charged back. He apologized for the inconvenience and we left.
Friends of ours who live in the area later told us that this hotel sits in Tampa's "sex district" and is a notorious "service center." As for our experience, the entire night was like something out of a bad movie. If there was a rating worse than "terrible" we would give this hotel that distinction in nearly every category. The exception would be in customer service, where I would award a "two." While the desk clerk was rather sour throughout our entire ordeal, the hotel hooker was very nice. The hotel should give her a raise.