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Rhodes Inc Complaint - Cancellation of Customer Care Package - Customer Care Package
Complaint
GULFPORT, MISSISSIPPI -- I purchased furniture from Rhodes, Inc. on May 19, 2005. On August 29, 2005 the furniture was destroyed in hurricane Katrina. As this was less than 4 months from purchase, the 60 month extended care package had not gone into effect.
I notified Rhodes, Inc. and Assurant Solutions the extended warranty provider in Nov. 2005 of the loss of the furniture and sought the release of the extended care package. It was never done!!
At present in 2007, I am being harassed by Rhodes, Inc. on a daily basis wanting to collect the $221.21 for the customer care package, that was never in effect and therefore should not be paid.
Many letters and phone calls have not solved this dilemma!!
I notified Rhodes, Inc. and Assurant Solutions the extended warranty provider in Nov. 2005 of the loss of the furniture and sought the release of the extended care package. It was never done!!
At present in 2007, I am being harassed by Rhodes, Inc. on a daily basis wanting to collect the $221.21 for the customer care package, that was never in effect and therefore should not be paid.
Many letters and phone calls have not solved this dilemma!!
Comments:
Posted by Hugh_Jorgen on 2007-07-06:
Rhodes went out of business last year and Rooms to Go bought some of their assets. According to their website there is a number (888-539-4341) to call about their extended warranties. Might be worth a try. Good luck.
Posted by HappyJoyBear on 2007-07-06:
This is going to sound bad…
Unless the service agreement/contract has an escape clause for natural disaster that releases you from the debt obligation, you are legally responsible for the debt.
I had a friend with similar situation. His car was destroyed when a large tree fell on it. After the insurance settlement, he still own $5 K on the auto loan. The bank sues and won the judgment on the remainder of the loan.
Unless the service agreement/contract has an escape clause for natural disaster that releases you from the debt obligation, you are legally responsible for the debt.
I had a friend with similar situation. His car was destroyed when a large tree fell on it. After the insurance settlement, he still own $5 K on the auto loan. The bank sues and won the judgment on the remainder of the loan.
Posted by KenPopcorn on 2007-07-06:
HJB is right... the value of the extended care should have been rolled into the value of teh furniture in your insurance claim.
Posted by Starlord on 2007-07-06:
read the contract very closely. I am betting a dollar to a donut you will find the words, "Act of god," in there somewhere. Last time I checked, they consideered a hurricane an 'Act of God.'
Posted by Slimjim on 2007-07-06:
In all fairness, I would expect the warranty issuer to cease collections. This is an noncollectable debt. It's not a slam dunk for them in court and it certainly isn't worth them even trying. I'd tell Rhodes flat out I have no intention under the circumstances of paying it and to take me to court and explain in front of a judge why I, who lost the furniture plus who knows what in the costliness storm in US history, have to accept this warranty is valid on nonexistent furniture.
Posted by Lidman on 2007-07-06:
I agree with all post here and this is a hard one. But starlord has a very good point and you should check the contract closely.
Check out act of God
http://www.answers.com/topic/act-of-god?cat=biz-fin
Act of God
An unpreventable destructive occurrence of the natural world.
Example: A Contract has a provision that allows the buyer to Default if the property is damaged by an act of God.
Examples of an act of God are:
• earthquake
• flood
• hurricane
• lightning
• tornado
Check out act of God
http://www.answers.com/topic/act-of-god?cat=biz-fin
Act of God
An unpreventable destructive occurrence of the natural world.
Example: A Contract has a provision that allows the buyer to Default if the property is damaged by an act of God.
Examples of an act of God are:
• earthquake
• flood
• hurricane
• lightning
• tornado
Posted by Skye on 2007-07-06:
Yup, natural disasters usually void most contracts, unless as Lidman says, there is a provision.
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