AT&T Worldnet Service Complaint - AT&Ts 30-day "FREE" Trial
SACRAMENTO, CALIFORNIA -- AT&T Worldnet Service offers a 30-day free trial of their internet service. I tried their service, did not particularly care for it, and cancelled my free-trial offer within the specified time frame.
AT&T billed me for the free trial, and I have spent the last four months trying to have the charge reversed on my credit card.
First they said "the system failed to recognize the free trial" and said my account would be credited. Next, they told me my account had been credited (when it had not). Then I was told the credit had not gone through and it would be 30-45 days. Now they tell me the situation had never been "tracked"; therefore, no credit order was issued and for me to wait another 30-45 days.
I wonder how many people AT&T has done this to. At $21.95 per FREE trial, they must be laughing all the way to the bank. Even if/when they do credit my account -- they have been collecting interest, and I have been paying finance charges for the past four months!!!
I went with AOL instead and am very pleased with them. I tell everyone I know to stay clear of AT&T Worldnet for internet access.