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AT&T Worldnet Service Complaint - AT&Ts 30-day "FREE" Trial

Review by Anonymous on 2002-07-13
SACRAMENTO, CALIFORNIA -- AT&T Worldnet Service offers a 30-day free trial of their internet service. I tried their service, did not particularly care for it, and cancelled my free-trial offer within the specified time frame.

AT&T billed me for the free trial, and I have spent the last four months trying to have the charge reversed on my credit card.

First they said "the system failed to recognize the free trial" and said my account would be credited. Next, they told me my account had been credited (when it had not). Then I was told the credit had not gone through and it would be 30-45 days. Now they tell me the situation had never been "tracked"; therefore, no credit order was issued and for me to wait another 30-45 days.

I wonder how many people AT&T has done this to. At $21.95 per FREE trial, they must be laughing all the way to the bank. Even if/when they do credit my account -- they have been collecting interest, and I have been paying finance charges for the past four months!!!

I went with AOL instead and am very pleased with them. I tell everyone I know to stay clear of AT&T Worldnet for internet access.
Comments:2 Replies - Latest reply on 2002-07-18
Posted by Anonymous on 2002-07-14:
Wait till you try to cancel AOL
Posted by Anonymous on 2002-07-18:
I used to subscribe to AT&T Worldnet when I lived with someone who had a computer. When we split up, I called to cancel the service. It was a good deal through my credit card at $10.95 a month, but it wasn't going to do me much good without a computer to use it on. I explained this when the customer service agent asked me why I was cancelling. She then spent the next several minutes grilling me on whether or not I intended to buy a computer and explaining what a great deal it would be for me if I just carried the special rate over the next few months in case I did buy a new machine. I started out patiently explaining that it wasn't too likely that I'd have the money for a computer within two or three months. But by the end of the conversation, I was practically shouting, over and over, "I DON'T HAVE A COMPUTER. NO, I DON'T HAVE A COMPUTER." Once she finally absorbed that information, just for kicks I asked if I could be reimbursed for the amount I'd already paid for that month. I think you can probably guess what the answer was. Jeez! I never guessed AT&T Worldnet would take our break-up so badly.

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