Rod Hatfield Chevrolet Complaint - We Made Nothing Off The Car!

Review by stranger on 2007-07-06
LEXINGTON, KENTUCKY -- My fiance and I recently purchased a 2006 Chevrolet Malibu from a local dealership. During the completion of our financing we asked if there were two keys to the car we were purchasing. The sales man said we could go to a local Wal-Mart and get an extra key made. After checking at 4 different stores we received the same answer that the key could not be purchased except through the dealership. So I take the car in for some minor service work and also ask about the key. I'm told the key will cost me $37.95 and $30.00 to program. The car we purchased was said to be one owner and local trade in. It has 33000 miles and runs good. My complaint is the consumer brush off I got inside the dealership from almost every one I spoke with. One salesman offered to help and left me sitting for 25 minutes while I thought he was helping me I looked outside and he was showing a car. This makes me feel that after we signed the paper work and the sales man got his commission we no longer exist. There was one statement made to me by the original salesman that really ticks me off when I hear it said in a retail establishment,(We didn't make anything off the sale). This burns me up. What you sold me a car and laid 2 people off to cover the loss. You are in the business to make money and if you did not make any you would not be in business long. I just want GM to know that yes they worked hard to get the sale, but all I asked for was an extra key and they could not give it because they took to big a loss on the sale. This is a lame answer for a retail dealership and gives costumers the indication that once the sale is final theres no more being nice or working with you.
Comments:7 Replies - Latest reply on 2007-07-07
Posted by Skye on 2007-07-06:
I don't get why they only had one key for you?? That's crazy. I know, keys for new cars, can only be replaced through the dealer, and then you have to make sure you have the code to the key, and then have it programmed. I know when I bought my Mazda, they gave me 2 keys, and the key code in an envelope and told me to replace a key is $135.00 bucks. You just cannot go to Home Depot and have a key made, like for your say, shed.
Posted by Starlord on 2007-07-06:
It is not unusual to only receive one key when buying a used car. Unless it is a Buy here- Pay here lot, there is no reason for the dealership to hold a key. The BHPH lots hold keys out of course for possible repo.
Posted by Moonrise on 2007-07-07:
Dear Stranger, Why not state the dealership's name? They definately tried to brush you off once they got a sale out of you. Granted they did not HAVE to provide you with 2 key sets on a used car, however they should've been up front with you re: cost to obtain & program a new set. Telling you to go to Wallmart was total BS. Not all dealerships are this deceptive - but the lesson here is to know what to ask for - even 'little' details like keys - and get them to agree to provide you with such in WRITING before handing over any $$.
Posted by Moonrise on 2007-07-07:
Correction to my last post: sorry about asking for dealership name, of course it was already there! Again, excellent warning about this rude treatment you received.
Posted by ejack053824 on 2007-07-07:
I wouldn't have signed squat till I got my 2nd key.
Posted by Skye on 2007-07-07:
Starlord, that's interesting, that a used car would only come with one key.

Posted by Anonymous on 2007-07-07:
Call the New Sheriff!

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