Rod Hatfield Chevrolet Complaint - We Made Nothing Off The Car!
LEXINGTON, KENTUCKY -- My fiance and I recently purchased a 2006 Chevrolet Malibu from a local dealership. During the completion of our financing we asked if there were two keys to the car we were purchasing. The sales man said we could go to a local Wal-Mart and get an extra key made. After checking at 4 different stores we received the same answer that the key could not be purchased except through the dealership. So I take the car in for some minor service work and also ask about the key. I'm told the key will cost me $37.95 and $30.00 to program. The car we purchased was said to be one owner and local trade in. It has 33000 miles and runs good. My complaint is the consumer brush off I got inside the dealership from almost every one I spoke with. One salesman offered to help and left me sitting for 25 minutes while I thought he was helping me I looked outside and he was showing a car. This makes me feel that after we signed the paper work and the sales man got his commission we no longer exist. There was one statement made to me by the original salesman that really ticks me off when I hear it said in a retail establishment,(We didn't make anything off the sale). This burns me up. What you sold me a car and laid 2 people off to cover the loss. You are in the business to make money and if you did not make any you would not be in business long. I just want GM to know that yes they worked hard to get the sale, but all I asked for was an extra key and they could not give it because they took to big a loss on the sale. This is a lame answer for a retail dealership and gives costumers the indication that once the sale is final theres no more being nice or working with you.