Wendy's Informative - In defense of Wendy's
MASSACHUSETTS -- Listen, I used to manage a Wendy's, and though I left last year, I feel the need to defend the company against some of the complaints that I've seen here.
1- English speaking employees. Trust me, in most cases, the managers running the restaurant would love to have native Englist speakers on the front lines, but it's not always possible. We can only hire those people who apply, and as a minimum wage, physical labor job, there aren't a lot of high school kids applying anymore. In my experience, some of the non-English speaking employees were the most loyal, hardest working people on the crew.
2 - Pulling up to wait on food - In some cases - ie, fish or grilled chicken - you'd much rather pull up than receive old, dried sandwiches. Trust me. Granted, there is no excuse for not getting the right order after you've been parked, but unless you're honestly in a major rush, take the fresh food.
3 - Call 1-800-82-WENDYS if you have a problem with a manager while you're at the restaurant. The complaint gets filtered through Corporate, at the district (possibly higher) level, and there is no avoiding accountability on these complaints.
4 - Food is ready "too fast" or you feel rushed - Most customers appreciate the speed, especially during rush times - lunch and dinner. We're trained to have the bag hanging out the window before the car pulls up. A lot of my customers would laugh at us, and ask if we were short staffed if they had to wait more than a couple of seconds for their food.
5 - The employees are all human, and get frustrated. While they should be trained to keep a smile on their faces and be professional, for the most part, there are times when that's difficult to do. So, to help things out - pay attention to them. Yes, it's annoying to be asked questions when you clearly know what you want, but they HAVE TO ASK YOU certain things. A smile, a compliment, or even a response to "How are you today?" or a "You, too!" in response to a "Have a nice day!" Can make a difference.
6 - Smile. Tell them when they do a good job. My single best moment at any job is when a customer told me that my joking with him was the only bright spot in his day, as his wife had just been admitted to the hospital, and he didn't know if she was going to be okay. It was at 12:30am, I was exhausted, but that one comment made me aware of why I was doing my job.
Okay, lecture over. And for the record, I no longer work in the industry, and I get my orders screwed up as much as everyone else does. Complain with a smile - you'll get more back that way. :-)