Honda on Grand (formerly Grand Honda) Complaint - Honda on Grand Service

Review by cjanc on 2007-07-07
ELMHURST, ILLINOIS -- Honda and Acura brand automobiles have radios that are inoperable when power is cut to prevent theft. I had a battery die on my Honda Odyssey, purchased from this dealership in 2003. Normally, a dealer provides the owner with a 4 digit code (I have owned a series of both Honda and Acura autos) or, if the owner does not have it, maintains the record in its computer systems for easy access. None of this was the case with my car and I was told that I had to pay $108 in order to get them to pull my radio and get the code for me. Somehow, having to pay to get use of my own radio just seems wrong. Additionally, giving the dealership the ability to charge me $100 by not providing me information they should be to begin with is nothing more than a revenue generating scheme. The dealership claims that they can't do anything about it since we bought the car under different ownership. As someone that is involved in the financing of merger and acquisition activities I would urge you NEVER to fall for this. Liability passes from owner to owner nad is NOT something that a new owner can turn his back on. If this was the case, I could just screw a series of customers and then transfer ownership to my wife and have her do the same thing.
Comments:3 Replies - Latest reply on 2007-07-09
Posted by Hugh_Jorgen on 2007-07-07:
Here's a place that says they will get you the code for $12.99 - never tried them, just Googled it to see if there were alternatives....

Posted by Hugh_Jorgen on 2007-07-07:
OK - found a few more posts that claim the five digit number you need is on a sticker on the glove box - apparently it's on the outside of the opened glovebox on the left side. Good luck.
Posted by Aerocave on 2007-07-09:
If the vehicle was orginally purchased new from this dealer, it would make sense that the radio code would be in dealership records--however some dealers do not have the best filing system. It appears you bought the vehicle used and if it did not orginate from that dealer, the dealership would not have the ability to obtain the radio code other than having a technician spend an hour or two pulling the radio out. In response to Hugh Jorgen's post, I have never heard of a sticker in the glove box with the radio code. I do agree that the way Honda makes us obtain radio codes is rather ridiculous, but I have to add 2 things: #1 Do you do your mergers and acquistions for free? #2 This is not a "scam," it is simply the way we as dealers have been instructed by the manufacturer to provide a service.

I beg to differ with your remarks. I do not believe anyone is being "screwed." In fact I despise the term "screwed" as it is usually used by uneducated and/or uninformed consumers.

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