Honda on Grand (formerly Grand Honda) Complaint - Honda on Grand Service
ELMHURST, ILLINOIS -- Honda and Acura brand automobiles have radios that are inoperable when power is cut to prevent theft. I had a battery die on my Honda Odyssey, purchased from this dealership in 2003. Normally, a dealer provides the owner with a 4 digit code (I have owned a series of both Honda and Acura autos) or, if the owner does not have it, maintains the record in its computer systems for easy access. None of this was the case with my car and I was told that I had to pay $108 in order to get them to pull my radio and get the code for me. Somehow, having to pay to get use of my own radio just seems wrong. Additionally, giving the dealership the ability to charge me $100 by not providing me information they should be to begin with is nothing more than a revenue generating scheme. The dealership claims that they can't do anything about it since we bought the car under different ownership. As someone that is involved in the financing of merger and acquisition activities I would urge you NEVER to fall for this. Liability passes from owner to owner nad is NOT something that a new owner can turn his back on. If this was the case, I could just screw a series of customers and then transfer ownership to my wife and have her do the same thing.