British Airways Complaint - Baggage - Baggage and Courtesy
PHILADELPHIA, PENNSYLVANIA -- Watch out when you file a claim for lost baggage at the arrival airport. If you look on the internet, they will say Item Located -pending confirmation. All this means is that they have your baggage claim numbers, not the luggage. In my case, the phone number at the airport (PHL) was disconnected. Calling their 800 number will mean you will spend the rest of your day at home waiting for someone to answer.
BA used to be a very fine service airline. In 1995, while travelling to London, a stewardess on our flight from NY went into a tirade when asked if she could get my wife a cup of just hot water for tea. The stewardess went into a long yelling discourse about English tea and how passengers in coach wanted too many favors. The head stewardess was advised of this and apologies were made by only the head stewardess.
When we arrived in London, we cancelled the return flight on BA and went back on another airline. We hadn't taken them in 12 years, and this June, a travel agent booked us on BA again.
Rude is a kind word to use on their personnel in Budapest and Philadelphia. BA does not know how to be courteous to their passengers.
On top of their rudeness, they lost our bags..8 days have gone by, and still no bags, no idea of where they are or went to and you get nowhere with their website and phone numbers.
These days BA means "Bloody Awful" So do yourselves a big favor, book with some other airline. Even US Air isn't that bad...Danny