Howard RV Supercenter Complaint - They don't stand behind their products!!!

Review by Doormat on 2007-07-07
ST.LOUIS, MISSOURI -- I already wrote my review on my camper I bought from Howard RV. Here is what one of their brochures say inside word for word. OUR PROMISE. Howard RV Supercenter has been selling RV's and delivering dreams to our customers since 1963.That's because we make your needs our top priority. We're personally committed to your complete satisfaction with your new RV. We feature a large inventory of only the highest quality RVs so you can find exactly the dream you're looking for.Our friendly and knowledgeable staff will help you understand all you need to know about RV ownership. Weather you're purchasing your first RV or your fifth,we deliver your dreams. All you'll have to worry about is how much fun you want to have! This was copied word for word with Larry Howards picture and founder of Howard RV and I guess this is his two son's pictured in this folder as well Randy Howard as president and Ron Howard as Vice president. If this is what your Father founded this company on LARRY and RON!!! Why aren't you walking the walk and talking the talk your father set forth for you to continue to build and prosper on.I have a greater respect for my father than you two guys do!I have come to your show room twice and discussed the problem with my salesman who sold us our camper and came to a solution that he discussed with your sales manager when my wife and I were there Saturday June 30 2007 at 1:30 in the afternoon.and I quote"We will pay this camper off and put you in a new one"He then said he would call me Monday July 2 2007.I have yet to hear from him.I called again today July 7 2007. Again no response I left a message.Is that because "YOU MAKE MY NEEDS YOUR TOP PRIORITY?" Thats what is says in your advertisement!!I guess this is your way to being "PERSONALLY COMMITED TO MY COMPLETE SATISFACTION WITH MY NEW RV?!"This isn't the "DREAM I WAS LOOKING FOR" This is like someone came into my house and stole $25000.00 out from under my nose!This is more like a night mare than a dream that you all boast about! Again I remind you Mr.Howard I do believe your father built this company on honesty integrity and commitment to his customers is why it is what it is today I think you guys have to get back in there and get your hands dirty and find out why I am writing this.

I would take this very personal to your fathers good name that your sales team is doing to your customers!!

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