Friendly Electronics - GEICO Insurance Complaint - Poor Customer Service & Misleading Information
DALLAS, TEXAS -- A woman that has GEICO Insurance currently hit me. I took my car for inspection and took it to a body shop (Friendly Electronics) that they (GEICO) recommended. Needless to say this has been the worst experience I have ever had with an insurance company as well as a body shop. When work was suppose to be done it was not handled no one bothered to notify me. I have had to take numerous taxi rides and have been stranded at work and at home until I could find a ride to take me to work. Friendly Electronics is everything but friendly I was passed and transferred through three (3) different people every time I called. Just when I thought everything was handled it was not that way. I continued to be given the runaround. I am a very easygoing person but if I don't get the facts or common courtesy as an answer to my question(s) I get irratated. When I contacted the insurance company for resolution I never received a return phone call. I have contacted the supervisor and still no response. I work in an industry where customer service is a priority I don't think I was asking for too much.
In summary would never recommend any one to go to Friendly Electronics and to use State Farm Insurance rather than GEICO!