Toys R Us Complaint - BS - CUSTOMER SERVICE
NORTH BERGEN, NEW JERSEY -- 6-7-07
VERY UPSET AND SHOCKED!!! Today I went to The toys r us in NORTH BERGEN, NJ (By Route 3)What a dissappointment. I drove down there with my 2 year old daughter to buy her some things. I had a $15 gift card that was given from a friend, my Toys r us credit card, and a $10 coupon off a $50 purchase with my credit card. All my items came to about $126.00. They used the gift certificate but WOULD not honor the coupon because it does not come into effect until tomorrow....SUNDAY!!!! I nicely asked if there was anything that could be done. The girl at the register said no. So i asked if I could possibly speak to a manager or supivisor...maybe theres something they can do to help me out. She called a girl on a phone over at customer service (who by the way was in eye sight) the "young girl" looked at me turned around and said "no." So, after i payed for my stuff I went over to her and politely again asked her if anything could be done. "JESSICA" rudely replied "NO...IF U WANT...YOU CAN COME BACK TOMORROW WITH ALL THE STUFF AND WE'LL SAVE YOU THE $10." (FYI: One of the boxes were huge) Wow...her attitude was unbelievable and ghetto. If there's going to be someone at custemer service, please...TRAIN them how to speak to customers, and shut "the hood" off. I didn't go in there to by GUM and give an expired coupon for it...I spent Money...and I wish to be respected and treated like a valued customer. I'm still trying to figure out, where was the manager...why wasn't there anything that could be done. This has happened to me before and the coupon was honored! I wish I could but I don't have time to drive all the way back down there to save $10 when I had just spent it on gas. When I was younger I worked in retail and never was it so unorganized and never was the customer wrong and disrespected. Yes, I felt disrespected. This is why I'm writing.