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People's United Bank Compliment - ATM Malfunction - Bank ATM

Review by 27778 on 2007-07-08
BRIDGEPORT, CONNECTICUT -- On the morning of 6/19 I had gone to the local bank branch to withdraw cash from my account. In the middle of the transation, the ATM operating system crashed and restarted prior to dispensing cash or receipt. Upon arriving home later that morning I checked my online account and discovered that the funds had been deducted from my available balance.

The next morning after checking my online account again and seeing that the transaction had posted to my account, I contacted the New Haven Call Center to report the error and file a claim. The CSR that took the report was not only pleasant to speak to but was helpful in explaining what I needed to do and what the process would be.

I was expecting and prepared to do battle with the bank. There was no need. By the end of the week, my account was given a provisional credit for the amount and a week later the credit was finalized.

High marks for Peoples United Bank and their well trained CSRs. Now if they can only make their automated Call Center answering system a little more clear (I had to guess which option would get me to a CSR).
Comments:3 Replies - Latest reply on 2010-12-19
Posted by Sparticus on 2007-07-08:
Nice to hear they sided with the customer over the machine! I've always wondered about such errors and how they would be handled.
Posted by dude in lude on 2007-07-08:
wow that could have turned out really bad. glad they helped you.
Posted by drake1234 on 2010-12-19:
i was wondering if it is ok to post these you tube videos in response to the person who got charged na overdraft fee by People's United Bank. Little does this person know - people's does this stuff on purpose.www.youtube.com/watch?v=ca2ZqEfjK74 PUB FELON STIKES AGAIN - or Google People's United Bank vs James Hastings have a great holiday!

www.youtube.com/watchv=qkD7i5gLPuE http://www.youtube.com/my_videos_annotate?v=NvwdOTntiJU http://www.youtube.com/my_videos_annotate?v=e0YSB8ptD84
http://www.youtube.com/watch?v=przSCy_9qp8

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