Travelocity Complaint - Don't use this service
Early this year I began planning my first trip to Europe. My friend and I were to spend the most exciting 3 weeks of our lives jumping from country to country. I bought a ticket from Travelocity 2 full months before my departure date. The night before I was scheduled to leave I got an email from Travelocity instructing me to call their help line due to a problem. Me getting this email was simply a coincidence and they did not bother with a phone call. After nearly 45 minutes on hold, I learned that my flight had been "cancelled." The man taking my call and I could barely understand each other, but he still managed to communicate to me that I was put on another flight that would have me leaving a day later. He concluded the conversation by assuring me that I would not be charged any fees for changing my flight. I perfected deep breathing and tongue biting during this conversation. So I get to the airport the morning of my new flight and am told by the airline representative that she does not have record of my ticket. Thankfully, she called and ironed out the confusion. I flew from Phoenix to Atlanta to Rome, Italy where I was supposed to fly the last leg of my trip to Florence, Italy. When I got to Rome I was told that I couldn't get on a flight to Florence because there was no record anywhere of my reservation. I literally stood in 6 different lines and talked to 6 different airline personnel about this issue. They all said the same thing. In the end, I bought yet another ticket to Florence just so I could get there. At this point my vacation hasn't really even started and I am already wishing it was over and I'm home. When I returned to the U.S. I called Travelocity about the money I spent on the additional ticket. After waiting on hold 20 minutes, my call was disconnected. I called again and was immediately told that nobody in this particular office could help me with my complaint. I would have to address the issue with another office. I have since emailed and faxed my story and all related ticket information and receipts. It has been a week and nothing has been resolved as of yet. At this point I would settle just for reimbursement on the ticket I had to buy in Florence. I don't think there is anything, however, that could convince me to ever use Travelocity again. Being stranded in a foreign country all alone is enough to guarantee that I will not only never use this service again but that I will also tell every person I meet also never to use them.