Earthlink Complaint - Blocked email, terrible tech support
Earthlink sporadically blocks my use of my email account to send out articles and photographs to multiple recipients. I have now been 48 hours waiting for this problem to be fixed, with no response. I can never reach the Earthlink department responsible. Calling tech support is extremely frustrating and time consuming, and has not resolved the problem this time, nor did it when it occurred previously. Normal hold times can easily be half an hour before speaking to a tech, and the tech who answers usually can't understand the problem, and the problem continues. I've been bounced from tech to tech as many as seven times in one, hour-long call, with no resolution at the end. My old ISP sold my account to Earthlink and I've been their customer now for over a decade, but being a longterm customer gets you nothing at Earthlink. Their tech support system just gets worse and worse. There are a couple of competent high-level techs, but it takes multiple calls, being bounced from person to person, and cumulatively hours on hold to find one. And still the problem goes unresolved at the end.
The company refuses to provide an email address (and they're an email service provider!), I assume because they don't want to hear directly from customers with problems.