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HalfPricedMags.com Complaint - Terrible Customer Service - Magazine Subscriptions
Magazine Subscriptions - Complaint
KNOXVILLE, IOWA, NEW YORK -- I ordered a subscription for my daughter back in mid-March of 2007. I wanted her to receive it for her birthday in June.
I had not received anything by June and when entering my information (order number and such) on the website, it indicated it could not find an order which matched any of this information.
Concerned, I contacted halfpricedmags.com customer support. I waited a few days and received no response, so I filled out another ticket. I started doing research on the internet and found many people having terrible experiences with this company.
At this point it had been a couple of weeks since I filled out my first ticket and still had no response, so I requested a refund.
I finally got a response from this company, over a month from when I filled out my first ticket. I'm not sure what information "Amanda Smith" (what a generic-sounding name, I wonder if this is even a real person?) located, but her response to me "Dear Customer" indicated that since my order had been placed over six months ago, they could no longer offer a refund.
Maybe I'm really off on my math, but according to my calculations, it has not been over six months since I placed my order. Maybe this is their standard response to anyone requesting a refund? They indicated they could provide a credit. Oooh! Goody! A credit! I probably wouldn't get those magazines either!
Thanks, but no thanks! I'm giving them a week to refund my money and then I'm reporting them to as many customer protection agencies as I can. I urge the rest of you to do the same. Contact the BBB, the Internet Crime Complaint Center at https://complaint.ic3.gov and your local attorney general's office.
I had not received anything by June and when entering my information (order number and such) on the website, it indicated it could not find an order which matched any of this information.
Concerned, I contacted halfpricedmags.com customer support. I waited a few days and received no response, so I filled out another ticket. I started doing research on the internet and found many people having terrible experiences with this company.
At this point it had been a couple of weeks since I filled out my first ticket and still had no response, so I requested a refund.
I finally got a response from this company, over a month from when I filled out my first ticket. I'm not sure what information "Amanda Smith" (what a generic-sounding name, I wonder if this is even a real person?) located, but her response to me "Dear Customer" indicated that since my order had been placed over six months ago, they could no longer offer a refund.
Maybe I'm really off on my math, but according to my calculations, it has not been over six months since I placed my order. Maybe this is their standard response to anyone requesting a refund? They indicated they could provide a credit. Oooh! Goody! A credit! I probably wouldn't get those magazines either!
Thanks, but no thanks! I'm giving them a week to refund my money and then I'm reporting them to as many customer protection agencies as I can. I urge the rest of you to do the same. Contact the BBB, the Internet Crime Complaint Center at https://complaint.ic3.gov and your local attorney general's office.
Comments:
Posted by PassingBy on 2007-07-08:
If you get a refund out of them it may be a world's first. There are many complaints about them, especially reports of never getting any magazines or a refund. Best that you contact your credit card people and have them do a charge back for non-receipt of merchandise.
Posted by pinkkitty on 2007-07-20:
File a complaint with the BBB online. I did, and I got my money back two months later. The scumbag who runs this co. is a liar and a thief and will not refund you unless he has to-- FILE WITH THE BBB!
They're also known as:
Mags For Less
My1 Mag
SnappyMags.com
MAGSFORLESS.COM
41 West 72nd Street, Apt. 10G
New York, NY 10023
They're also known as:
Mags For Less
My1 Mag
SnappyMags.com
MAGSFORLESS.COM
41 West 72nd Street, Apt. 10G
New York, NY 10023
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