HalfPricedMags.com Complaint - Terrible Customer Service
KNOXVILLE, IOWA, NEW YORK -- I ordered a subscription for my daughter back in mid-March of 2007. I wanted her to receive it for her birthday in June.
I had not received anything by June and when entering my information (order number and such) on the website, it indicated it could not find an order which matched any of this information.
Concerned, I contacted halfpricedmags.com customer support. I waited a few days and received no response, so I filled out another ticket. I started doing research on the internet and found many people having terrible experiences with this company.
At this point it had been a couple of weeks since I filled out my first ticket and still had no response, so I requested a refund.
I finally got a response from this company, over a month from when I filled out my first ticket. I'm not sure what information "Amanda Smith" (what a generic-sounding name, I wonder if this is even a real person?) located, but her response to me "Dear Customer" indicated that since my order had been placed over six months ago, they could no longer offer a refund.
Maybe I'm really off on my math, but according to my calculations, it has not been over six months since I placed my order. Maybe this is their standard response to anyone requesting a refund? They indicated they could provide a credit. Oooh! Goody! A credit! I probably wouldn't get those magazines either!
Thanks, but no thanks! I'm giving them a week to refund my money and then I'm reporting them to as many customer protection agencies as I can. I urge the rest of you to do the same. Contact the BBB, the Internet Crime Complaint Center at https://complaint.ic3.gov and your local attorney general's office.