American Home Shield-(AHS) Complaint - Customer Service
American Home Shield-(AHS) is a home warranty service that provides repair, or replacement for any home items that break, or is in need of repair. The consumer pays monthly for this service, anywhere from $30.00 to $40.00 dollars. When a problem exist, they send out a service contractor to check the item, and fix or replace it at no charge to the consumer. Well, my central air conditioning unit broke on July 4th. Since then, a contractor came out on July 6th, looked at the unit, and told me that my compressor is broken, and a new one needs to be installed. Then he tells me that it won't be done for (2) weeks because there is a back order on compressors! The Chicagoland area is in the middle of a heat wave, and they want me to wait (2) weeks? I then called AHS to complain, and was told. "Sorry, but we are not responsible for service delays due to parts or equipment." When I told them to find another contractor to service my problem, I was told that they would look into that option. So, in the mean time, I am just to deal with this poor service, the 90+ degree heat, or pay out of pocket to get my unit fixed. But in the meantime, AHS will continue to deduct the monthly $40.00 contract fee while sticking it to the consumer.
They just lost a customer!!