Empire Hyundai Complaint - Run for your lives
FALL RIVER, MASSACHUSETTS -- I went to Empire Hyundai to purchase a car on 7/7-was looking at a 2007 Elantra-the Sales person took me and my daughter for a test drive. Then he came in and said the car was 23900.00-told him I didn't want to pay that much-after going back and forth-my daughter and I got up and went to her car-the salesman and the manager followed us to my daughter's car and said they would give to me for 16500.00 with payments at 292.00 per month-so we went back in since he reminded me he had my blank check.
At this time we met with the Credit manager-filling out paper-when we questioned the 23900.00 was on the paper work-he said not to worry-that nothing was approved by the bank yet and I will have to sign more papers when the loan was approved. Well dumb me went home with the car and spoke to my brother who told me to bring the car back-I did this on Sunday 7/8-spoke with the credit manager and told him I did not want the car and would like my deposit back-he said I couldn't do that and that I had to speak to the manager-when questioning the Credit manager regarding the 23900.00 price he said I was looking at the wrong info and proceed to print up a new document with the 16500.00 and showed me this and said I would be paying around 8000.00 in finance charges. He said normal practice is to double the price so they can make a profit.
We then got taken to another office to speak to the manager who told me I wasn't understanding the info-I didn't even have a sticker on the window with any info.-I proceeded to tell him I would not take the car and got up to leave-this person told me that I could not leave the car-it was my property and would have the car towed to my house-when he seen I was still leaving proceeded to tell me he would call the police on me.
Today I was called by a Mr.Ramos who said in was in charge of customer service and said since my file was on his desk that I had a problem-I proceeded to explain what had happened and he gave a story saying the 23900.00 had something to do with having a trade and that's how they balanced things out to make money-I informed him I did not have a trade.
Mr. Ramos proceeded in telling me they were selling me the car for 15800.00-I told him I didn't want the car and he proceeded to tell me I had to go back and sign more papers so they could sell the car to someone else and without me signing they could only sell the car as used.
At this point I don't care what they do with the car as long as I don't have to deal with them.
More Reviews on Empire Hyundai: