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Empire Hyundai Complaint - Run for your lives - 2007 Elantra
2007 Elantra - Complaint
FALL RIVER, MASSACHUSETTS -- I went to Empire Hyundai to purchase a car on 7/7-was looking at a 2007 Elantra-the Sales person took me and my daughter for a test drive. Then he came in and said the car was 23900.00-told him I didn't want to pay that much-after going back and forth-my daughter and I got up and went to her car-the salesman and the manager followed us to my daughter's car and said they would give to me for 16500.00 with payments at 292.00 per month-so we went back in since he reminded me he had my blank check.
At this time we met with the Credit manager-filling out paper-when we questioned the 23900.00 was on the paper work-he said not to worry-that nothing was approved by the bank yet and I will have to sign more papers when the loan was approved. Well dumb me went home with the car and spoke to my brother who told me to bring the car back-I did this on Sunday 7/8-spoke with the credit manager and told him I did not want the car and would like my deposit back-he said I couldn't do that and that I had to speak to the manager-when questioning the Credit manager regarding the 23900.00 price he said I was looking at the wrong info and proceed to print up a new document with the 16500.00 and showed me this and said I would be paying around 8000.00 in finance charges. He said normal practice is to double the price so they can make a profit.
We then got taken to another office to speak to the manager who told me I wasn't understanding the info-I didn't even have a sticker on the window with any info.-I proceeded to tell him I would not take the car and got up to leave-this person told me that I could not leave the car-it was my property and would have the car towed to my house-when he seen I was still leaving proceeded to tell me he would call the police on me.
Today I was called by a Mr.Ramos who said in was in charge of customer service and said since my file was on his desk that I had a problem-I proceeded to explain what had happened and he gave a story saying the 23900.00 had something to do with having a trade and that's how they balanced things out to make money-I informed him I did not have a trade.
Mr. Ramos proceeded in telling me they were selling me the car for 15800.00-I told him I didn't want the car and he proceeded to tell me I had to go back and sign more papers so they could sell the car to someone else and without me signing they could only sell the car as used.
At this point I don't care what they do with the car as long as I don't have to deal with them.
STAY AWAY
At this time we met with the Credit manager-filling out paper-when we questioned the 23900.00 was on the paper work-he said not to worry-that nothing was approved by the bank yet and I will have to sign more papers when the loan was approved. Well dumb me went home with the car and spoke to my brother who told me to bring the car back-I did this on Sunday 7/8-spoke with the credit manager and told him I did not want the car and would like my deposit back-he said I couldn't do that and that I had to speak to the manager-when questioning the Credit manager regarding the 23900.00 price he said I was looking at the wrong info and proceed to print up a new document with the 16500.00 and showed me this and said I would be paying around 8000.00 in finance charges. He said normal practice is to double the price so they can make a profit.
We then got taken to another office to speak to the manager who told me I wasn't understanding the info-I didn't even have a sticker on the window with any info.-I proceeded to tell him I would not take the car and got up to leave-this person told me that I could not leave the car-it was my property and would have the car towed to my house-when he seen I was still leaving proceeded to tell me he would call the police on me.
Today I was called by a Mr.Ramos who said in was in charge of customer service and said since my file was on his desk that I had a problem-I proceeded to explain what had happened and he gave a story saying the 23900.00 had something to do with having a trade and that's how they balanced things out to make money-I informed him I did not have a trade.
Mr. Ramos proceeded in telling me they were selling me the car for 15800.00-I told him I didn't want the car and he proceeded to tell me I had to go back and sign more papers so they could sell the car to someone else and without me signing they could only sell the car as used.
At this point I don't care what they do with the car as long as I don't have to deal with them.
STAY AWAY
Comments:
Posted by FoggyOne on 2007-07-10:
If you have to sign more papers you do not own the car!!! Get a lawyer real quick if you really want to get out of the deal. Also, so what if they had a blank check of yours. If they filled it out and tried to cash it they would go to jail.
Posted by poppapia on 2007-07-10:
Foggy, you may be wrong. In many jurisdictions, once a customer takes a car off the lot, financed or not, they own the vehicle. However, this person does need a lawyer real quick. When are consumers going to learn to not leave car dealerships until all documents are completed, in terms they have agreed to. This person deserves some blame for leaving with the car without all the proper documentation signed, and will probably have to "buy" their way out of this deal.
Posted by justcuz3993 on 2007-07-10:
I did some research on the 2007 Elantra and the price is anywhere from $13-$17K from what I could find, no where close to the $23,900 you were being quoted. In the future, before you go to any dealership, do your homework about the model of car you are interested in, know how much you can afford and set the ground rules with the salesman right up front - if they push you for more, leave and take your business elsewhere.
Good luck, hope everything works out for you.
Good luck, hope everything works out for you.
Posted by HappyJoyBear on 2007-07-10:
Warning Sign#1: The MSRP and invoice is about 1K, even with dealers’ kickbacks, you should not see 6K difference between asking and offering price.
Warning Sign#2: Bank base loan on the amount you signed. You should have not signed the loan paper with the wrong loan amount. You are legally responsible for the bank loan you signed.
Warning Sign#3: You should have research the car online/offline and found no factory install options or trim level will make this car $24K.
The only way you can get out of this one is take them to court.
Dealerships cannot take back the car because once the car is registered under your name via DMV, it is now an used car. It does not matter you put 1 or 100 miles on it. They cannot sell it legally as new because it was registered via DMV.
Warning Sign#2: Bank base loan on the amount you signed. You should have not signed the loan paper with the wrong loan amount. You are legally responsible for the bank loan you signed.
Warning Sign#3: You should have research the car online/offline and found no factory install options or trim level will make this car $24K.
The only way you can get out of this one is take them to court.
Dealerships cannot take back the car because once the car is registered under your name via DMV, it is now an used car. It does not matter you put 1 or 100 miles on it. They cannot sell it legally as new because it was registered via DMV.
Posted by runaway on 2007-07-10:
NEVER sign anything you don't understand or agree with. If they want your business, they will explain it until you understand and will print up new agreements with the proper numbers before you sign.
Posted by marinemom on 2007-07-10:
I have learned a good deal with this-they had to take the car back-I called channel 12 news, I also contacted the AG in mass-the better business bureau, and the federal trade commission-when I brought the car back on Sunday-it was not in my name with a bank or the motor vehicle dept.-by-the way I also have to put a complaint in with the DMV-it seems that they are none to do this -last person just in April or May got 3000.00 added to the purchase price with out her knowledge. The car I had didn't even have a invoice sticker on it. I have already done research-no my prices -have checked with the BBB on 2 other dealers I am going to.
Channel 12 told me if they didn't stop calling me-I could have gotten them with harrasement-they didn't stop calling me yesterday.
Channel 12 told me if they didn't stop calling me-I could have gotten them with harrasement-they didn't stop calling me yesterday.
Posted by eastofohio2 on 2009-05-14:
You know what amuses me about these Empire Hyundai complaints? Everyone in SE Mass and RI KNOWS this place is a snake pit, that they are rude, obnoxious, and out to fleece the customer for everything they can. Complaints have been posted online about this place for YEARS - and yet people still go there, still get taken for a ride, and nothing about their business practices ever changes. I was stupid enough to wander onto their lot in October 2005 and went through all of this - AND I documented the experience online. Yet here we are, still reading complaints about Empire. What a joke - kinda like their employees.
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