Home Depot Informative - Pine Straw Matching
JACKSON, MISSISSIPPI -- I recently had a very poor experience with home depot in jackson, ms. I have always done business with home depot due to being a stockholder in the company. I always felt that if I were going to buy a product for my home, I should buy it from a company I have invested interest in. I recently went to home depot to buy 20 bales of pine straw. They were unfortunately out, I did the unthinkable, I went to the local lowe's store and to my chagrin, I bought 20 bales of pine straw for $1.70 Cheaper per bale. I was happy with the savings and was surprised with the quality of service I received. It was very good! I placed the quality bales in my yard for the weekend and was pleased with my purchase. The next weekend I went to home depot, remember I am a stock holder, to purchase more pine straw. I, of course, priced shopped and made it very clear to the manager, rose, that his pine straw was $1.70 More per bale. He assured me that home depot's pine straw was a higher quality and was much larger, twice the size he claimed. I bought only 10 since I trusted the manager as he was very confident that home depot's was much better for the money. I asked him if he would price match if home depot's quality was not the same and he advised that he would. I picked up my 10 bales and the quality was horrible. They were actually smaller and appeared that they were last years straw. It was the worst looking straw that I have ever seen. I called the manager on the phone and advised him that his straw was not the same quality as lowe's and I wanted him to match their price. He immediately became defensive and said that they have done their research and they would not price match? I could not believe my ears since the previous weekend, I purchased pine straw from lowe's and knew their quality. I advised that I had my own business and when a customer brought a complaint to me I handled it with a serving heart. He advised, "since you are a business man, you should know that it is about the bottom dollar and making the company profitable." I replied back that in my business the customer is always right and it is my job to make sure that I carry out the best customer service I can to meet the customer needs. I asked him if he had personally looked at lowe's pine straw and he advised that he hadn't but assured me that the quality was not the same and one of his guys could vouch for it. He advised that I could drive across town and pay my $3.00 A gallon and bring it back to him and May look at it and May give me the difference. This was stated with extreme sarcasm. As a consumer, you expect a level of professionalism when dealing with a manager. You do not expect a sarcastic comment about $3.00 Gas. You expect that the company you have done business with for years would come through for you and at least hear your concerns and not mock them. With managers/leaders like rose who care only about the "bottom line" it remains clear to me why home depot is struggling as a company. If your managers will not serve don't expect your employees to serve. I will think twice before going into another home depot and my new store of choice is lowe's.
I still own my stock in home depot and am considering selling all of my stock and purchasing lowe's stock.
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