Wal-Mart Complaint - Theft by Walmart
MADISON, ALABAMA -- I tried to return a car battery, under warranty to Wal-Mart. The Battery was shown to be defective by Wal-Mart's own battery tester. After waiting for an hour in lines being passed from one untrained incompetent person to another, 7 in all. I was passed back and forth between the battery department and customer service. Both groups told me it was not there job. I was offered a $9 core value. Which did not include the warranty I was trying to get resolved. The store manager verified through the computer that Wal-Mart owed me $23. I said great, please include this replacement battery for $44. They said OK and then proceeded to charge me $35 for a $44 battery with $23 removed. I ask the manager how $44 - $23 = $35. He said he did not know then he fooled around a while, then the store manager refused to honor the warranty. I was not given any reason for the refusal, so I can only presume that he concluded it was costing him too much to return the money Wal-Mart owed to me. I was Wal-Mart's biggest fan for years, disputing the criticism I heard from others.
I have slowly changed my mind about Wal-Mart after many bitter experiences.
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