eHarmony Complaint - What a ripoff! - matchmaking website
CALIFORNIA -- I had tried eHarmony a few years ago and was disappointed. However, I'd heard from a few people that they had upgraded their service and that the program was very successful. I thought I'd give it another chance thinking I could always back out if I felt that it wasn't working for me. I signed up for 3 months because it seemed reasonable in price and I thought I would be able to make a decision in time if I needed to back out. I used the system for a few weeks, during which time I was sent only a few matches and they were inappropriate and didn't match my criteria or my personality at all. Disappointed I emailed eHarmony to cancel and got a lame reply that didn't explain anything. So I called in and talked to a nice guy who said my settings were all wrong and that he'd reset them, I'd re-do the test and I would have tons of matches in no time. Well, I did as he said and for about a week I got the several matches he was talking about. None of which I would be the least bit interested in either in personality or in looks. So I called in again and was told that since I'd had an account 2 years prior I could not cancel my subscription. They said that they matched on personality and that I should give the matches they were sending a chance. I was very upset about this as it cost $110.85 and I thought I would be able to cancel. You have to read the fine print and even then its sketchy in terms of a previous encounter. Needless to say I'm very disgusted with the whole thing and feel that I have been ripped off. Since my last conversations with eHarmony I have only received a few "matches" and again none that I would be interested in. They tell me to be patient and that they don't promise that I'll get a lot of matches or matches everyday. My experience has been awful... and expensive. So be very careful before you sign up with eHarmony... their commercials and matching system doesn't take your desires into consideration, yet somehow they promise to match on personality. I think its a losing proposition myself.