Spirit Airlines Complaint - Lost Luggage / Poor Customer Service!
Yesterday my daughter flew from Ft. Lauderdale into Atlanta, with a stop in Orlando, (she paid $10 additional fees just to check a peice of luggage.) I greeted her at baggage claim and after waiting an hour we found out her luggage along that belonging to half a dozen or so others was missing. A very uncaring Spirit employee told us to go to the ticket booth to file a claim. At the ticket booth we were told the gentleman working there didn't handle luggage claims the woman at luggage claim should have done this, so off he went to find her. After completing claims we were given copies with a phone number to check back for the luggage, I began calling the number last night after dinner, only getting an answering machine which told me they would calll back when it was convenient for them (where is the convenience in lost luggage??!!) I left a message asking someone to call me back because I wanted to see if they had found the luggage. A few hours went by and no one called back, so before going to bed I called again, got the same answering machine and left yet another message. This morning when no one called back by 9am I called again, and left yet antoher message. 11:00 rolled around still no return call, I tried the number they gave me again, leaving yet another message, and then tried the corporate number and guess what? Another answering machine! I'm getting pretty angry by now, especially since I went online and discovered this is a very common practice for Spirit Airlines. So, I called Customer Service at Hartsfield Atlanta airport and the lady I spoke with there told me they were receiving a lot of calls from people with the same problem as I, no luggage and no Spirit employee to speak with. Fortunately she gave me a number for a gentleman there at the airport who actually worked for the airport who was kind enough to search for and find my daughters luggage a couple of hours later. This gentleman said "I dont know what is going on with this airline, they seem to be falling apart. I've been taking calls from 25-30 per day flying into ATL whose luggage gets lost. How is this company staying in business?? To top things off, after the Hartsfield found the luggage Spirit corporate office called me back trying to take credit for finding it. I told this person I knew who found it and how it was found. And, asked her what in the world the problem is with Spirit that you can't even get a real person to talk to or help, and why were they loosing so much luggage. She said "We're doing the best we can. We are below 1% for lost luggage." I replied I think you'd better check that again, I know there were at least 6 people on one flight with lost luggage, and I've been told 25-30 people flying into ATL a day with lost luggage. I don't think that would put you below 1%! I asked how my daughter would be compensated for the time spent looking for the luggage and having to purchase immediate need items. She said since it was on her flight home she would receive no compensation at all....and the $10 she paid to check a bag was NON-REFUNDABLE!
I don't often give advice to others, but in this case I feel not to do so would be just wrong! DONT FLY SPIRIT AIRLINES!!! They may have cheaper fares but you pay out more in the long run!
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