Circuit City Informative - Know your rights!!!
NASHUA, NEW HAMPSHIRE -- What bothers me on this and all other forums is that people have no clue about customer protection laws. Here is a paragraph from it"
"A merchant may have any policy it chooses, including merchandise-credit only, short time limits on returns, or "all sales final" (except for defective merchandise; a seller must repair or replace defective items, or refund the consumer the purchase price of these), but that policy must be clearly and conspicuously disclosed before the transaction is completed. Generally, merchants meet this requirement by posting a sign at or near the point of sale."
So, what do you have to do?
1. Document whatever is not working with the product you purchased. Photos are helpful.
2. Return it within the time frame allowed by the seller. If they do not want to give you a full refund, do not argue, you cannot expect more from an employee or "store manager" who probably hasn't even finished high school. Take the refund they give you.
3. You have 2 choices now, either fill a complaint with General Attorney (it takes about 1 month to be resolved) or go to Small Claims Court (the fee is small ~$20 which will be refunded by the merchant if you win the case, and you will).
2 months ago I purchased a computer, a digital camera and a plasma TV from Circuit City. The Circuit City guys who made the delivery broke the rear TV case; computer died 3 days after powering it up and digital camera was showing 2 hairlines on the pictures. So, I would of been short ~$750 if I wanted to return them to the store. Which I did, and after filing a report with Small Claims Court I got the rest of the money back from Circuit City without even having to appear in front of the Judge. 10 days after petitions have been submitted to both parties, the store manager called me to refund me the difference and they gave me $250 gift card as compensation (which ended up at Salvation Army).
In conclusion, know your rights and do not be afraid!