All My Sons Moving and Storage Company Informative - They "moved" me to complain
CHICAGO, ILLINOIS -- I thought that my poor experience with this company was a fluke, 'till I had the idea to "google" them... and saw the other complaints about them on this site, nationwide!
We contacted All My Sons movers waaaay in advance of moving my 76-year-old mother from her condo in a 38-story elevator building, into a retirement community on the 16th floor of an elevator building. Both buildings had very strict move-in requirements. We negotiated with both.. the movers would begin the move-out on Friday @1:00 p.m., and complete the move-in by 4:30 that same afternoon...
Fast-forward to moving day... we have to chase down the movers, who don't show up at all on Saturday. They claim they had a problem with the prior move... but they didn't bother to call the 6 of us, waiting for them. They did have all our cell phone numbers! All my sons agrees they'll come "whatever time, whatever day" the buildings will allow... we'll work it out.. including any additional fees the buildings might charge... we're very sorry!
We finally renegotiate with a very reluctant 1st building to move OUT 12-2 Saturday... not a moment before 12:00, and not a moment after 2:00 says the building... we have a move in front of you and a move behind! The 2nd bldg agrees to accept a move-in... but not a moment before 5:30. All my sons says "fine".
Saturday we arrive early, and guess who's there arguing with the front desk? All my sons worksheet says "start at 11:00" amazingly we get the bldg. to allow us to start early...
Surprise... the movers don't have the 4 wardrobes they'd agreed to provide for free. Surprise... the foreman didn't know anything about delivering after 5:30 at the 2nd bldg... he threatens to leave because he doesn't have to take this SH*T!! (his words) Now we're negotiating with HIM to please stay. He reluctantly agrees (he's doing US a favor!! geee thanx), but then insists we call the 2nd bldg, and get them to accept a move-in prior to 5:30...because his son has a baseball game at 6:00 he needs to attend. believe it or not... the 2nd bldg. agrees, but ONLY if he's there to START the move by 3:00!
So now we're "moving" ...the actual move itself goes fairly smoothly... we get OUT of the 1st building... arrive at the new building at 3:10 (the 2nd bldg has been wonderfully cooperative)... where All My Sons now wants to be paid in prior to unloading... fine, we said, but we're going to need to negotiate your fee... we attempt to negotiate the price with Mark, the Supervisor on the phone, based on the unbelievable problems with scheduling and losing an entire day... they give us a modest discount (still $200 higher than our originally quote price, even WITH the discount... go figure!), and agree not to charge us for the nonexistent wardrobes (how nice of them).. and not charge us for 4 rolls of "tape"... nice of them since the boxes were all sealed with OUR OWN TAPE, and BY US!!!, As you can imagine, we feel this is an inadequate resolution. They say "too bad" that's it. take it or leave it. They say they'll refuse to deliver our furnishings and will take it back to their warehouse, unless we agree.
I tell Mark (the supervisor) on the phone, that I'll notify the management of the 2nd building who'd recommended him, and anyone else I know (I'm a realtor) that All My Sons sucks, to which he responds "oh, now you're hurting my feelings!"
Angrily and reluctantly we agree to pay.. only because they're holding my mother's furniture hostage. They won't take a check (smart move) only a credit card.
The move-in goes okay... a few glass frames broken, and a piano bench badly scratched, and the leather couch scratched. They say "file a claim" (clearly "charm-school" graduate!)
These guys should be avoided at all costs. Hire anybody else, before you hire these guys... I'd have my 76-year-old mother move you, before hiring these guys!